IgniteTech, a leader in AI innovation for enterprise software, announced its acquisition of Khoros, the comprehensive platform for digital-first customer engagement. IgniteTech is set to integrate its proven AI technologies across the Khoros platform. Continue reading IgniteTech Acquires Khoros to Transform Customer Connections in the AI Answer Engine Era
Alorica Launches CX2GO® — A Turnkey, Secure CX Solution Catering to Fast-Growing Brands in a Dynamic Market
Alorica Inc., a global leader in digitally powered CX, announced the launch of CX2GO, an instant, plug-and-play contact centre solution tailored for startups, small and medium-size businesses as well as fast-growing companies operating within a leaner CX framework. Continue reading Alorica Launches CX2GO® — A Turnkey, Secure CX Solution Catering to Fast-Growing Brands in a Dynamic Market
Firstsource and Sanas partner to redefine customer conversations with AI
Firstsource Solutions Limited, a leading global provider of transformational solutions and services and an RP-Sanjiv Goenka Group company, has partnered with Sanas, provider of the world’s first real-time speech understanding platform, to enable next-level customer conversations powered by AI. Continue reading Firstsource and Sanas partner to redefine customer conversations with AI
Agentic AI Poised to Handle 68% of Customer Service and Support Interactions by 2028
Cisco announced the findings of its latest global research report, “The Race to an Agentic Future: How Agentic AI Will Transform Customer Experience,” highlighting the potential of agentic AI to revolutionize the way technology vendors deliver services and support to customers. Continue reading Agentic AI Poised to Handle 68% of Customer Service and Support Interactions by 2028
Concentrix Launches iX Hero™ Agentic AI Apps to Solve Critical Pain Points of the Customer Experience
Concentrix Corporation, a global technology and services leader, announced the launch of iX Hero, the latest product in its Intelligent Experience (IX) suite. Continue reading Concentrix Launches iX Hero™ Agentic AI Apps to Solve Critical Pain Points of the Customer Experience
MaxContact Strengthens AI Capabilities with Strategic Acquisition of Curious Thing
MaxContact announced its acquisition of Curious Thing’s technology and assets. The move will significantly enhance MaxContact’s current AI capabilities while maintaining the company’s commitment to balancing technology with meaningful human connections in contact centres. Continue reading MaxContact Strengthens AI Capabilities with Strategic Acquisition of Curious Thing