Zendesk, a pioneer in Agentic AI-powered service, announced at its annual Relate conference the launch of the Zendesk Resolution Platform, aimed at redefining customer experience. Continue reading Zendesk Revolutionizes CX with the Launch of Agentic AI-Powered Zendesk Resolution Platform
Observe.AI Introduces VoiceAI Agents to Revolutionize CX with a Unified AI Platform
Observe.AI, the leading AI Conversation Intelligence platform for contact centres, announced the general availability of the company’s VoiceAI agents, capable of automating all customer interactions in the contact centre, from FAQs to complex, multi-turn conversations. Continue reading Observe.AI Introduces VoiceAI Agents to Revolutionize CX with a Unified AI Platform
Forethought Introduces Voice, Becoming the First Complete Agentic AI Platform Across All CX Channels
Forethought, the leader in agentic AI for customer support, announced the launch of Forethought Voice to its multi-agent, multi-channel AI for CX platform. Continue reading Forethought Introduces Voice, Becoming the First Complete Agentic AI Platform Across All CX Channels
Medallia unveils vision for future of customer experience and seven AI-powered capabilities
Medallia, the global leader in customer and employee experience, announced its vision for the next generation of customer experience and seven AI-powered product innovations that will propel enterprise organisations to move from surveys and signals to actions and automation. Continue reading Medallia unveils vision for future of customer experience and seven AI-powered capabilities
NICE Announces Strategic Alliance with Deloitte Digital to Enhance Customer Experience Workflows Through AI and Automation
NICE and Deloitte Digital announced an alliance developed to transform customer service by offering end-to-end AI and service automation. This collaboration is geared towards making customer service a distinctive feature of organizations by redefined AI-powered enhancements. Continue reading NICE Announces Strategic Alliance with Deloitte Digital to Enhance Customer Experience Workflows Through AI and Automation
Genesys Expands the Customer Engagement Continuum with Social Listening
Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced Genesys Cloud Social to help organizations use social media channels to learn more about their customers and engage with them in new ways. Continue reading Genesys Expands the Customer Engagement Continuum with Social Listening