Outsourcing

Alorica Launches CX2GO® — A Turnkey, Secure CX Solution Catering to Fast-Growing Brands in a Dynamic Market

Alorica Inc., a global leader in digitally powered CX, announced the launch of CX2GO, an instant, plug-and-play contact centre solution tailored for startups, small and medium-size businesses as well as fast-growing companies operating within a leaner CX framework. Continue reading Alorica Launches CX2GO® — A Turnkey, Secure CX Solution Catering to Fast-Growing Brands in a Dynamic Market →

Partnerships

Firstsource and Sanas partner to redefine customer conversations with AI

Firstsource Solutions Limited, a leading global provider of transformational solutions and services and an RP-Sanjiv Goenka Group company, has partnered with Sanas, provider of the world’s first real-time speech understanding platform, to enable next-level customer conversations powered by AI. Continue reading Firstsource and Sanas partner to redefine customer conversations with AI →

Market Research

Agentic AI Poised to Handle 68% of Customer Service and Support Interactions by 2028

Cisco announced the findings of its latest global research report, “The Race to an Agentic Future: How Agentic AI Will Transform Customer Experience,” highlighting the potential of agentic AI to revolutionize the way technology vendors deliver services and support to customers. Continue reading Agentic AI Poised to Handle 68% of Customer Service and Support Interactions by 2028 →

Acquisitions & Mergers

MaxContact Strengthens AI Capabilities with Strategic Acquisition of Curious Thing

MaxContact announced its acquisition of Curious Thing’s technology and assets. The move will significantly enhance MaxContact’s current AI capabilities while maintaining the company’s commitment to balancing technology with meaningful human connections in contact centres. Continue reading MaxContact Strengthens AI Capabilities with Strategic Acquisition of Curious Thing →