Talkdesk®, a global provider of AI-powered CX technology that serves enterprises of all sizes, is helping organizations extend sales and service to customers beyond traditional business operating hours. Continue reading Talkdesk After Hours Serves up Customer and Agent Happiness by Extending Sales and Service Beyond Regular Business Hours
New Five9 Research Reveals Balancing AI with Human Connection is Key to Winning Customer Experience
Five9, provider of the Intelligent CX Platform, released its 2025 Customer Experience Report offering insights into the evolving expectations of global consumers and the strategies businesses can use to thrive in the era of The New CX. Continue reading New Five9 Research Reveals Balancing AI with Human Connection is Key to Winning Customer Experience
Boomi Launches AI Studio Delivering Comprehensive AI Agent Control
Boomi, the intelligent integration and automation leader, announced the launch of Boomi AI Studio, a secure AI management solution that allows organizations to design, govern, and orchestrate AI agents at scale. Continue reading Boomi Launches AI Studio Delivering Comprehensive AI Agent Control
iQor CXBPO™ Redefines Customer Experience
iQor introduced the next generation of its brand promise, iQor CXBPO™. The global company is setting a new standard for CX by delivering measurable business outcomes, seamless customer interactions, and operational scalability informed by its advanced data analytics platform. Continue reading iQor CXBPO™ Redefines Customer Experience
Certified Languages International Personalises Customer Service with CXone Mpower
NICE announced that Certified Languages International, a full-service language company specializing in on-demand interpreting and document translation services supporting 230 languages worldwide, has selected NICE CXone Mpower as its platform of choice to upgrade its customer service operations. Continue reading Certified Languages International Personalises Customer Service with CXone Mpower
Ireland’s leading customer services and sales outsourcing partner, Uniquely, announces over £20 million UK investment
A leading Irish business process outsourcer in the field of sales and customer services has announced an over £20 million investment across the west midlands, north west and Scotland. 300 new UK jobs are set to be created by Irish-owned company Uniquely in Birmingham, Manchester and Glasgow by the end of 2025, contributing to economic growth and innovation. Continue reading Ireland’s leading customer services and sales outsourcing partner, Uniquely, announces over £20 million UK investment