Haleon plc, a leading global consumer company that specialises in everyday health and Salesforce, the world’s #1 AI CRM, announced that Haleon will leverage Salesforce to drive more effective engagement with pharmacies and healthcare professionals worldwide. Continue reading Haleon Selects Salesforce Agentforce Life Sciences Cloud to Improve Engagement
Launching Today: Infosys Customer Experience Suite for Salesforce
Infosys, a global leader in next-generation digital services and consulting, today announced a comprehensive suite of solutions – the Infosys Customer Experience Suite for Salesforce. Continue reading Launching Today: Infosys Customer Experience Suite for Salesforce
HGS Opens a New Intelligent Experience Hub in Manila, Philippines
Hinduja Global Solutions (HGS), a leading provider of digital experience, business process management (BPM), and digital media services, announced the opening of a new intelligent experience hub in Manila, Philippines. Continue reading HGS Opens a New Intelligent Experience Hub in Manila, Philippines
Foundever® Opens First Offshore CX Hub in Upper Egypt with New Luxor Contact Centre
Foundever®, a global leader in CX solutions, celebrated the opening of its new contact centre in Luxor, marking the company’s first offshore CX hub in Upper Egypt. Continue reading Foundever® Opens First Offshore CX Hub in Upper Egypt with New Luxor Contact Centre
Conversational Intelligence emerges as the next frontier in CX, finds Medallia research
Medallia, the global leader in customer and employee experience, has released new research revealing a significant opportunity for organisations to enhance customer experience through Conversational Intelligence. Continue reading Conversational Intelligence emerges as the next frontier in CX, finds Medallia research
Zendesk Unveils Powerful New AI Capabilities within the Resolution Platform to Accelerate Service at Scale
Zendesk, the world’s leading AI service provider, announced major breakthroughs in AI innovation at its AI Summit designed to strengthen its Resolution Platform. Continue reading Zendesk Unveils Powerful New AI Capabilities within the Resolution Platform to Accelerate Service at Scale