Accenture has invested, through Accenture Ventures, in Cresta, a company that has developed an AI-powered platform designed for contact centres. Continue reading Accenture Invests in Cresta to Improve Efficiency and Productivity in Contact Centres with Generative AI
HCLTech and Microsoft expand strategic partnership to help transform contact centres with generative AI and cloud-based solutions
HCLTech, a leading global technology company, announced the expansion of its strategic partnership with Microsoft to transform customer service experiences with generative AI and cloud-based contact centre solutions. Continue reading HCLTech and Microsoft expand strategic partnership to help transform contact centres with generative AI and cloud-based solutions
Talkdesk AI Agents for Retail Delivers Industry-Tailored Agentic AI Capabilities to Enhance Autonomous, Hyper-Personalized Customer Experience at Scale
Talkdesk®, Inc., a global provider of AI-powered CX technology that serves enterprises of all sizes, announced Talkdesk AI Agents for Retail, introducing agentic AI capabilities that bring autonomous, intelligent automation to retail customer service operations. Continue reading Talkdesk AI Agents for Retail Delivers Industry-Tailored Agentic AI Capabilities to Enhance Autonomous, Hyper-Personalized Customer Experience at Scale
CallTower acquires Inoria
CallTower, a global leader in cloud-based communications, is pleased to announce the successful acquisition of Genesys-led, CCaaS provider, integrator, and managed services, Canada-based, Inoria Inc. Continue reading CallTower acquires Inoria
Tata Communications Readies Kaleyra AI
Tata Communications, a leading global communications technology player, announced Kaleyra AI — a future forward, artificial intelligence-powered flagship portfolio that’s set to redefine customer interactions. Continue reading Tata Communications Readies Kaleyra AI
Medallia Appoints Mark Bishof as Chairman and CEO
Medallia, Inc., the global leader in customer and employee experience, announced the appointment of Mark Bishof as Chairman and CEO. Bishof brings over 40 years of experience leading private and public software companies and extensive industry experience as the former Chief Business Officer of Qualtrics and CEO of Clarabridge. Continue reading Medallia Appoints Mark Bishof as Chairman and CEO