Acquisitions & Mergers

Puzzel to Acquire Capturi to Strengthen AI-Driven Contact Centre Capabilities

Puzzel, the leading European provider of cloud-based contact centre solutions, announced that it has entered into an agreement to acquire Capturi, a cutting-edge conversational analytics platform specialising in AI-driven insights for customer interactions. Continue reading Puzzel to Acquire Capturi to Strengthen AI-Driven Contact Centre Capabilities →

Technology

Vonage Launches Intelligent Workspace to Deliver a Next-Gen Contact Centre Experience

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has launched Vonage Contact Center (VCC) Intelligent Workspace, an AI-powered new agent experience built directly into its award-winning contact centre solution. Continue reading Vonage Launches Intelligent Workspace to Deliver a Next-Gen Contact Centre Experience →

Acquisitions & Mergers

Capacity Acquires Lucy, Envision and Linc, and Announces $26 Million Series D Funding Round

Capacity, an AI-powered support automation platform, is proud to announce transformational growth as it continues to help brands automate interactions with customers and team members. Capacity has acquired Lucy, Envision and Linc, bringing the company’s total number of acquisitions to eight in less than two years. Continue reading Capacity Acquires Lucy, Envision and Linc, and Announces $26 Million Series D Funding Round →