Transcom, a leading global customer service provider, has partnered with Avaya, a global leader in enterprise CX, and Sabio Group to create an AI-powered, real-time translation solution that can enable contact centre agents from anywhere in the world to converse with customers in over 100 languages. Continue reading Sabio Group and Avaya Helps Transcom Eliminate Language Barriers in Customer Service
Aircall unveils Aircall Workspace
There are many milestones for Aircall to celebrate as it reaches its first decade, namely 19,000 customers, 1,500 partners, and 600 global employees. Yet the big news is future-facing, as the company announces Aircall Workspace, positioning the platform for another decade of growth. Continue reading Aircall unveils Aircall Workspace
Zendesk builds on complete service solution to strengthen human and AI partnership
Zendesk introduced a series of innovations, including AI-powered agents for omnichannel support, enhanced agent copilot, powerful voice, and agent builder. Continue reading Zendesk builds on complete service solution to strengthen human and AI partnership
Calabrio recognised in ISG’s 2024 Buyers Guide
Calabrio, a leading workforce performance company, has been included in the ISG Buyers Guide™ for Agent Management for 2024 produced by ISG Software Research (formerly Ventana Research). Continue reading Calabrio recognised in ISG’s 2024 Buyers Guide
Hotel Chocolat chooses injixo as its workforce management solution to streamline customer service and drive efficiencies
InVision Software, the company behind injixo, the cloud workforce management (WFM) application, is pleased to announce another new customer: luxury chocolatier and cacao grower Hotel Chocolat. Continue reading Hotel Chocolat chooses injixo as its workforce management solution to streamline customer service and drive efficiencies
HGS Launches Global CX Hub in Cape Town, South Africa
Hinduja Global Solutions (HGS), a leading provider of solutions in digital experience, business process management (BPM) and digital media services, announced the opening of a new CX hub in South Africa to support both new and existing customers. Continue reading HGS Launches Global CX Hub in Cape Town, South Africa