Calabrio, the workforce performance company, announced the appointment of Joel Martins as Chief Technology Officer (CTO), spearheading Calabrio ONE’s true-cloud Artificial Intelligence (AI)I solutions and customer-centric innovation. Continue reading Calabrio Appoints New CTO to Spearhead True-Cloud AI Innovation
Tag Archives: Calabrio
Results for the Contact Centre Experience & Insight categories of the 2023 UK National Innovation Awards competition
Directors Club are delighted to announce the results for the Contact Centre Experience & Insight categories of the 2023 edition of the UK National Innovation Awards competition. Continue reading Results for the Contact Centre Experience & Insight categories of the 2023 UK National Innovation Awards competition
Five Ways to Build Agent Confidence in the Contact Centre
Contact centres offer new opportunities for agents to shine, but they are not for the faint-hearted. Paul Stemp, Supervisor, Customer Success Management, at Calabrio shares his top confidence-boosting tips for building strong, fearless teams… Continue reading Five Ways to Build Agent Confidence in the Contact Centre
Calabrio Appoints New CFO to Accelerate Business Transformation Amid SaaS Market Growth
Calabrio, the workforce performance company, announced the appointment of Todd Laddusaw as its new Chief Financial Officer. Laddusaw brings over 20 years of financial leadership at private equity and Software as a Service (SaaS) companies, including Appriss, Virgin Pulse, and Red Brick Health. Continue reading Calabrio Appoints New CFO to Accelerate Business Transformation Amid SaaS Market Growth
Smart Ways Contact Centres Can Achieve More and Regret Less
As consumers tighten their belts and organisations undergo digital and workplace transformations, there has never been a better time to invest in the contact centre. Magnus Geverts, VP of Product Marketing at Calabrio, shares 5 budget-friendly strategies to help you achieve more, and regret less. Continue reading Smart Ways Contact Centres Can Achieve More and Regret Less
Calabrio ONE is Now Listed on Genesys AppFoundry
Calabrio, the workforce performance company, announced that Calabrio ONE is now listed on the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences. Continue reading Calabrio ONE is Now Listed on Genesys AppFoundry