Calabrio, the workforce performance company, has announced that business process outsourcer (BPO) The Contact Company (TCC) has selected Calabrio ONE software to support the company’s ambitious growth plans. Continue reading The Contact Company Selects Calabrio WFM to Power BPO Operations
Tag Archives: Calabrio
Don’t Drop the Omni-Channel Baton and Win the CX Relay Race
Managing the hand-over from bot to agent is like taking part in a relay race. Jim Davies at Calabrio outlines 3 winning strategies for a seamless customer experience that are guaranteed to take you over the finish line in a record-setting way… Continue reading Don’t Drop the Omni-Channel Baton and Win the CX Relay Race
Calabrio Appoints New CTO to Spearhead True-Cloud AI Innovation
Calabrio, the workforce performance company, announced the appointment of Joel Martins as Chief Technology Officer (CTO), spearheading Calabrio ONE’s true-cloud Artificial Intelligence (AI)I solutions and customer-centric innovation. Continue reading Calabrio Appoints New CTO to Spearhead True-Cloud AI Innovation
Results for the Contact Centre Experience & Insight categories of the 2023 UK National Innovation Awards competition
Directors Club are delighted to announce the results for the Contact Centre Experience & Insight categories of the 2023 edition of the UK National Innovation Awards competition. Continue reading Results for the Contact Centre Experience & Insight categories of the 2023 UK National Innovation Awards competition
Five Ways to Build Agent Confidence in the Contact Centre
Contact centres offer new opportunities for agents to shine, but they are not for the faint-hearted. Paul Stemp, Supervisor, Customer Success Management, at Calabrio shares his top confidence-boosting tips for building strong, fearless teams… Continue reading Five Ways to Build Agent Confidence in the Contact Centre
Calabrio Appoints New CFO to Accelerate Business Transformation Amid SaaS Market Growth
Calabrio, the workforce performance company, announced the appointment of Todd Laddusaw as its new Chief Financial Officer. Laddusaw brings over 20 years of financial leadership at private equity and Software as a Service (SaaS) companies, including Appriss, Virgin Pulse, and Red Brick Health. Continue reading Calabrio Appoints New CFO to Accelerate Business Transformation Amid SaaS Market Growth