Directors Club are delighted to announce the results for the Contact Centre Experience & Insight categories of the 2023 edition of the UK National Innovation Awards competition.

In total, 93 judges were recruited across the two categories. All judges were UK-based practitioners in the fields of customer experience, customer contact, or customer service. All judges represented significant organisations.

The results were announced on a Results Gala Webcast (below).

National Innovation Award for Contact Centre Experience Category

Winner: Cognigy
Runner-up: NICE
Finalist: Cirrus Response
Finalist: Fusion Telecom 
Finalist: Noetica 

National Innovation Award for Contact Centre Experience Insight Category

Winner: Speechmatics®
Runner-up: NICE
Finalist: Aiwo
Finalist: Calabrio
Finalist: SuccessKPI

We thank the judges for lending their time and expertise to the competition.

Commenting on the results, Awards Director Sam Heggie-Collins stated:

“The Contact Centre Experience & Insight categories of the 2023 edition of the UK National Innovation Awards competition were very closely contested. The quality of finalists’ submissions was very strong, and the judges had a hard task deciding the winners and runners-up. The high number of requests from judges for brochures, customer testimonials, and demos post-competition is testament to the quality of technology innovation the competition showcased.”

The next award categories are Innovations in Guest Experience & Insight.

If you’d like to help judge these two categories, please contact Jon Snow, the convenor of judges, for more information.

The UK National Innovation Awards competition is designed and produced by the Directors Club.

*The phrases “National Innovation Awards” and “Directors Club” are UK registered trademarks owned by Directors Club World Limited.