Freshworks Turns Freshservice Demand into a New Product Opportunity with Multi-Department Service Desk

Freshworks, a software company empowering the people who power business, announced Freshservice™ for Business Teams, which enables departments outside of the IT function like HR, facilities, legal and finance to securely provide uninterrupted service delivery within each department.

Freshworks will host a virtual event on November 9, to demo a variety of new product innovations from its Fall ‘22 Launch.

Launching Freshservice for Business Teams – an enterprise service management solution (ESM) – builds on Freshworks’ mission of helping every employee thrive with modern, easy, affordable products.

“Thousands of Freshworks customers already use Freshservice beyond IT to support internal stakeholders,” said Prakash Ramamurthy, Chief Product Officer at Freshworks. “With Freshservice for Business Teams, companies of all sizes can benefit from service management principles in non-IT departments. Every part of the business deserves uninterrupted service delivery.”

What makes Freshservice for Business Teams unique is its “Workspaces” modules that empower the HR team, or finance manager, with the ability to securely manage and automate tasks using the Freshservice capabilities they specifically need. Multiple teams can coexist in one Freshservice instance and delegate administration to ensure business functions only see the data and capabilities relevant to their department.

In addition to extending service management beyond IT, Freshworks continues to invest in IT operations management capabilities to strengthen existing capabilities and help IT teams keep the business up and running. These include alert management notifications via WhatsApp, Microsoft Teams and the Freshservice mobile app (iOS and Android). Access to these channels streamlines incident management and enables 24/7 agent availability, resulting in faster resolution of critical incidents.

“In addition to Freshservice delivering everything required to support 70 agents and 1300 end-users a month, we also use the platform to support two other corporate teams – facilities management and accounting,” said Robert Lyons, Chief Technology Officer at Katz Media Group. “Our success with Freshworks goes beyond the IT use cases thanks to the ease-of-use and flexibility of the platform.”

To learn more about the Freshworks Fall ‘22 Launch, visit the Freshworks website here.

About Freshworks

Freshworks Inc., (NASDAQ: FRSH) makes business software people love to use. Purpose-built for IT, customer support, sales and marketing teams, our products empower the people who power business. Freshworks is fast to onboard, priced affordably, built to delight, yet powerful enough to deliver critical business outcomes. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 58,000 customers including Bridgestone, Chargebee, Delivery Hero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

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