Genesys®, a global cloud leader in AI-powered experience orchestration, has opened a new research and development (R&D) centre in Budapest, marking the latest milestone for its investment in Hungary. Continue reading Genesys Opens New R&D Centre in Budapest
Tag Archives: Genesys
MTN, Accenture and Genesys unite to elevate the customer experience
MTN, Africa’s leading telecommunications service provider, is elevating customer experience through a transformative partnership with global consulting firm Accenture and customer experience solutions provider Genesys. Continue reading MTN, Accenture and Genesys unite to elevate the customer experience
Genesys and Salesforce Launch AI-Powered Customer Experience and Relationship Management Solution
Genesys®, a leader in AI-powered experience orchestration, announced a strategic collaboration with Salesforce, the #1 AI CRM, to help businesses bring together their data, agents, bots and communication channels for smarter end-to-end customer and employee experiences. Continue reading Genesys and Salesforce Launch AI-Powered Customer Experience and Relationship Management Solution
Newest Genesys Generative AI Capabilities Boost Power of Experience Orchestration
Genesys® announced expanded generative AI capabilities for experience orchestration, helping organizations unlock deeper customer and operational insights using the power of Large Language Models (LLMs) as a force multiplier for employees. Continue reading Newest Genesys Generative AI Capabilities Boost Power of Experience Orchestration
Admiral Insurance Reimagines Customer Experiences with Genesys
Genesys® announced that Admiral is evolving into a customer engagement powerhouse using the Genesys Cloud CX™ platform. Admiral is the UK’s largest auto insurance company, employing more than 7,500 people across the Admiral, Bell, Elephant and Diamond vehicle insurance brands. Continue reading Admiral Insurance Reimagines Customer Experiences with Genesys
Genesys Extends Beyond the Contact Centre with New AI-Powered Employee Experience Solution
Genesys® announced the Genesys Cloud EX™ solution, a new product to engage, motivate and empower employees within the contact centre and beyond. Continue reading Genesys Extends Beyond the Contact Centre with New AI-Powered Employee Experience Solution