Genesys®, a global cloud leader in customer experience orchestration, was named a leader by Frost & Sullivan in the annual Frost Radar™: North American Enterprise Cloud Contact Center Market 2022 report. Continue reading Genesys ranked highest in growth and innovation in 2022 Frost & Sullivan report
Tag Archives: Genesys
HGS partners with Genesys
Hinduja Global Solutions (HGS), a leading and innovative provider of solutions in consumer engagement, digital CX, and business process management (BPM) announced a strategic partnership with Genesys®, a global cloud leader in customer experience orchestration. Continue reading HGS partners with Genesys
Genesys Introduces AI Experience, A Complete Way for Businesses to Orchestrate Unique Customer Journeys
Genesys®, a global cloud leader in experience orchestration, introduced Genesys Cloud AI Experience, a new solution designed to help organisations optimise customer journeys through accelerated experience innovation powered by smarter personalisation, automation and prediction. Continue reading Genesys Introduces AI Experience, A Complete Way for Businesses to Orchestrate Unique Customer Journeys
Daon IdentityX Voice Biometric Authentication Now Available for Genesys Cloud CX via New AudioHook Offering
Daon. Inc., the Digital Identity Trust company, announced the availability of IdentityX® voice biometrics on the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences. Continue reading Daon IdentityX Voice Biometric Authentication Now Available for Genesys Cloud CX via New AudioHook Offering
Genesys Cloud Supports CallPageboy in Improving Service Levels
CallPageboy provides customer service, virtual reception and help desk support to 240 businesses across a dozen industries. With desire to differentiate itself from competitors, CallPageboy teamed up with Genesys®, the global leader in cloud customer experience and contact centre solutions. Continue reading Genesys Cloud Supports CallPageboy in Improving Service Levels
Genesys Survey Finds Majority of UK Consumers Concerned Over Companies’ Use of Personal Data
A new study from Genesys®, the global leader in cloud customer experience and contact centre solutions, has found that vast majority of UK consumers (92%) say they are concerned about how companies use their data. Continue reading Genesys Survey Finds Majority of UK Consumers Concerned Over Companies’ Use of Personal Data