NiCE (NASDAQ: NICE), a global leader in AI-powered customer experience, today announced that it has entered into a definitive agreement to acquire Cognigy, a global market leader in conversational and agentic AI. Continue reading NiCE to Acquire Cognigy
Tag Archives: NICE
TalkTalk Joins Forces With NiCE To Deploy CXone Mpower In Mission To Revolutionize CX
NiCE announced that TalkTalk, one of the UK’s largest connectivity providers, has taken another step forward in its mission to become the UK’s most recommended Wi-Fi provider by harnessing NiCE’s AI-powered customer service automation platform, CXone Mpower. Continue reading TalkTalk Joins Forces With NiCE To Deploy CXone Mpower In Mission To Revolutionize CX
Staysure Selects NiCE CXone Mpower to Transform Insurance Experience for Travellers
NiCE announced that Staysure, the UK’s leading travel insurance provider, is accelerating its mission to become Europe’s largest travel insurer by transforming its customer service operations with NiCE’s AI-driven platform, CXone Mpower. Continue reading Staysure Selects NiCE CXone Mpower to Transform Insurance Experience for Travellers
NiCE Launches CXone Mpower Agents
NiCE announced the launch of CXone Mpower Agents, a ground-breaking innovation that enables fully automated, AI agents to be created and deployed in seconds and immediately work across the customer service ecosystem – from self-service to mid-office approvals to back-end fulfilment. Continue reading NiCE Launches CXone Mpower Agents
Route 101 Awarded Contract By The Department for Work And Pensions To Transform UK Citizen Services
Route 101 a leading cloud systems integrator, announced in collaboration with NiCE, a major contract win with the Department for Work and Pensions (DWP) of the UK government. Continue reading Route 101 Awarded Contract By The Department for Work And Pensions To Transform UK Citizen Services
NICE Signs Strategic Collaboration Agreement with AWS To Accelerate End-To-End Customer Service Automation at Scale
NICE announced a new strategic collaboration agreement (SCA) with Amazon Web Services (AWS), to transform how businesses deliver customer service through tightly integrated AI, cloud, and automation technologies. Continue reading NICE Signs Strategic Collaboration Agreement with AWS To Accelerate End-To-End Customer Service Automation at Scale