NICE announced that it is offering its market-leading CXone Workforce Optimization (WFO) suite as a cloud-native application on Amazon Web Services (AWS) to Amazon Connect customers. This integration gives users powerful and flexible WFO features, enabling an exceptional customer experience. Continue reading NICE CXone WFO Brings Enterprise-Class Workforce Optimization to Amazon Connect Customers
Tag Archives: NICE
NICE Unveils Its Open Framework Ecosystem for Cognitive Robotic Automation
NICE announced a new framework for integration with cognitive software vendors, enabling organizations to take their customer self-service channels and process automation capabilities to new heights. Continue reading NICE Unveils Its Open Framework Ecosystem for Cognitive Robotic Automation
BT Group Replaces Legacy WFO Solutions with NICE for Contact Centre Revitalization
NICE announced that BT Group, a leading United Kingdom-based multinational communications company, has selected NICE’s solutions to transform its contact centre operations. Replacing its previous recording and workforce management solutions, BT is implementing NICE WFM, NICE Engage, and Nexidia Analytics across the Group over the next three years. Continue reading BT Group Replaces Legacy WFO Solutions with NICE for Contact Centre Revitalization
Text-to-911 Trailblazer BVCOG Deploys NICE Inform Text Recording Solution
NICE announced that the Brazos Valley Council of Governments’ (BVCOG) seven 9-1-1 centers are deploying NICE Inform to record and manage reproduction requests for all emergency calls, including Text-to-911 communications. Continue reading Text-to-911 Trailblazer BVCOG Deploys NICE Inform Text Recording Solution
NICE Selected as Pre-Approved Public Sector Supplier in UK
NICE announced that the government of the United Kingdom has included NICE in the G-Cloud 9 initiative, a pre-approved list of suppliers offering cloud and digital services to public sector organizations. This framework agreement allows the direct adoption of NICE Robotic Automation solutions, along with associated services, training, and support, from a single online marketplace. Continue reading NICE Selected as Pre-Approved Public Sector Supplier in UK
NICE Introduces Compliance Center – A Dedicated Solution for Compliance Assurance and Management
NICE announced the introduction of NICE Compliance Center, a unique compliance recording solution for the contact center industry. Combining NICE’s leading recording platform with analytics capabilities and end-to-end media encryption, Compliance Center is a holistic solution that reduces the risk of regulatory breaches while centralizing all compliance management activities, for optimal efficiency and rapid adaptation to changing regulations. Continue reading NICE Introduces Compliance Center – A Dedicated Solution for Compliance Assurance and Management