NICE announced the next evolution in its cognitive automation platform – an integration with technology partner Celaton to infuse NICE Robotic Automation with enhanced machine learning capabilities. This integration creates a digital workforce that can manage, consume, and assimilate more complex unstructured data into fully automated business processes, decreasing manual effort by up to 85 percent. Continue reading NICE Introduces New Machine Learning Capabilities to Drive the Next Evolution of Cognitive Process Automation
Tag Archives: NICE
NICE Accelerates Voice of Customer Innovation with Powerful New VoC Offering
NICE announced a powerful new offering, NICE Satmetrix, which delivers the market’s leading Voice of the Customer (VoC) capabilities. Continue reading NICE Accelerates Voice of Customer Innovation with Powerful New VoC Offering
NICE Provides the First Voice-Based Authentication Solution at a Domestic Bank in Indonesia
NICE announced that, with the implementation of NICE Real-Time Authentication, Permata Bank is the first domestic bank in Indonesia to introduce voice biometrics as part of its customer authentication protocol. NICE Real-Time Authentication (RTA), together with its process automation solution, will allow the financial institution to conduct secure and seamless voice authentication, improving customer service. Continue reading NICE Provides the First Voice-Based Authentication Solution at a Domestic Bank in Indonesia
NICE CXone WFO Brings Enterprise-Class Workforce Optimization to Amazon Connect Customers
NICE announced that it is offering its market-leading CXone Workforce Optimization (WFO) suite as a cloud-native application on Amazon Web Services (AWS) to Amazon Connect customers. This integration gives users powerful and flexible WFO features, enabling an exceptional customer experience. Continue reading NICE CXone WFO Brings Enterprise-Class Workforce Optimization to Amazon Connect Customers
NICE Unveils Its Open Framework Ecosystem for Cognitive Robotic Automation
NICE announced a new framework for integration with cognitive software vendors, enabling organizations to take their customer self-service channels and process automation capabilities to new heights. Continue reading NICE Unveils Its Open Framework Ecosystem for Cognitive Robotic Automation
BT Group Replaces Legacy WFO Solutions with NICE for Contact Centre Revitalization
NICE announced that BT Group, a leading United Kingdom-based multinational communications company, has selected NICE’s solutions to transform its contact centre operations. Replacing its previous recording and workforce management solutions, BT is implementing NICE WFM, NICE Engage, and Nexidia Analytics across the Group over the next three years. Continue reading BT Group Replaces Legacy WFO Solutions with NICE for Contact Centre Revitalization