Building on its strong momentum in generative AI and breadth of customer experience (CX) capabilities, Capgemini introduced a Generative AI for CX Foundry for clients using Salesforce. Continue reading Capgemini and Salesforce collaborate to enable a new era of generative AI powered customer experiences
Tag Archives: Salesforce
Genesys and Salesforce Launch AI-Powered Customer Experience and Relationship Management Solution
Genesys®, a leader in AI-powered experience orchestration, announced a strategic collaboration with Salesforce, the #1 AI CRM, to help businesses bring together their data, agents, bots and communication channels for smarter end-to-end customer and employee experiences. Continue reading Genesys and Salesforce Launch AI-Powered Customer Experience and Relationship Management Solution
Air France KLM Martinair Cargo takes customer service in airfreight to new heights with Salesforce and Vonage
Air France KLM Martinair Cargo (AFKLMP Cargo) has partnered with Salesforce and Vonage to innovate its global customer service with a new Customer Relationship Management (CRM) solution. Continue reading Air France KLM Martinair Cargo takes customer service in airfreight to new heights with Salesforce and Vonage
Salesforce Announces Einstein GPT, the World’s First Generative AI for CRM
Salesforce, the global leader in CRM, launched Einstein GPT, the world’s first generative AI CRM technology, which delivers AI-created content across every sales, service, marketing, commerce, and IT interaction, at hyperscale. Continue reading Salesforce Announces Einstein GPT, the World’s First Generative AI for CRM
Salesforce Survey Finds Digital Skills Ranked #1 Workplace Skill in UK, but the Next Generation Isn’t Convinced
Salesforce, the global leader in CRM, released data revealing that UK workers rank digital skills as the most important skill for the current and future workplace. Continue reading Salesforce Survey Finds Digital Skills Ranked #1 Workplace Skill in UK, but the Next Generation Isn’t Convinced
Salesforce Announces Genie – a New Data Platform Powering the World’s First Real-Time CRM
Salesforce, the global leader in CRM, unveiled Salesforce Genie, a hyperscale real-time data platform that powers the entire Salesforce Customer 360 platform. Continue reading Salesforce Announces Genie – a New Data Platform Powering the World’s First Real-Time CRM