Vonage, part of Ericsson, announced the launch of its native integration with ServiceNow Voice, built on the ServiceNow AI Platform, embedding enterprise-grade voice and real-time AI capabilities directly into ServiceNow Customer Service Management (CSM) and IT Service Management (ITSM) workflows for Vonage Contact Center (VCC) customers. Continue reading Vonage and ServiceNow Expand their Partnership
Tag Archives: ServiceNow
Genesys Announce $1.5 Billion Investment by Salesforce and ServiceNow
Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced $1.5 billion in new investment commitments from Salesforce and ServiceNow, with each company agreeing to invest an equal amount. Continue reading Genesys Announce $1.5 Billion Investment by Salesforce and ServiceNow
NICE and ServiceNow Announce Strategic Partnership to Deliver AI-Powered Customer Service Fulfilment Across the Enterprise
NICE announced at ServiceNow’s annual customer and partner event, Knowledge 2025, a strategic partnership with ServiceNow, the AI platform for business transformation, to deliver end-to-end, fully automated customer service fulfilment. Continue reading NICE and ServiceNow Announce Strategic Partnership to Deliver AI-Powered Customer Service Fulfilment Across the Enterprise
Vodafone Business and ServiceNow collaborate to enhance CX with AI-powered service automation
Vodafone Business and ServiceNow, the AI platform for business transformation, announced an expansive five-year strategic collaboration to launch the next era of AI-powered service management. Continue reading Vodafone Business and ServiceNow collaborate to enhance CX with AI-powered service automation
ServiceNow to extend leading agentic AI to every employee for every corner of the business with acquisition of Moveworks
ServiceNow, the AI platform for business transformation, announced it has signed a definitive agreement to acquire Moveworks. The acquisition will combine ServiceNow’s agentic AI and automation strengths with Moveworks’ front‑end AI assistant and enterprise search technology to unlock new experiences for every employee for every corner of the business. Continue reading ServiceNow to extend leading agentic AI to every employee for every corner of the business with acquisition of Moveworks
ServiceNow Introduces AI Agents Built for the Telecom Industry
ServiceNow, the AI platform for business transformation, announced the introduction of AI agents for the telecom industry. The AI agents were built with NVIDIA AI Enterprise software and the AI platform, NVIDIA DGX Cloud. Continue reading ServiceNow Introduces AI Agents Built for the Telecom Industry