TTEC, one of the largest global CX technology and services innovators for end-to-end digital CX solutions, announced that TTEC Digital has introduced Workforce Management (WFM) Adapter for Microsoft Dynamics 365 Customer Service, providing real-time visibility into workforce performance. Continue reading TTEC Digital introduces WFM Adapter for Microsoft Dynamics 365 Customer Service
Tag Archives: TTEC Digital
TTEC Digital launches Optics for Google CCAI Platform
TTEC, one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced that TTEC Digital is launching Optics for Google Contact Center Artificial Intelligence (CCAI) Platform. Continue reading TTEC Digital launches Optics for Google CCAI Platform
Announcing One TTEC Digital
Throughout its 40-year history, TTEC has continually invested in specialized technology expertise to ensure we have the breadth of capabilities our clients require to maximize complex technology ecosystems and create exceptional customer experiences. Continue reading Announcing One TTEC Digital
TTEC Digital introduces InteractionSync for Amazon Connect
TTEC announced that TTEC Digital has launched InteractionSync for Amazon Connect to provide contact centre agents with a unified view of Amazon Connect voice interactions within Microsoft Dynamics 365, fuelling exceptional customer experiences consistently with speed and quality. Continue reading TTEC Digital introduces InteractionSync for Amazon Connect
TTEC Digital announces strategic CX partnership with Google Cloud
TTEC announced the expansion of its partnership with Google Cloud that will allow customers to use Google’s AI-powered Contact Center-as-a-Service (CCaaS) capabilities to strengthen the real-time interactions with customers across digital and live channels. Continue reading TTEC Digital announces strategic CX partnership with Google Cloud
Zingtree Announces TTEC Digital Partnership to Improve Contact Centre Agent Productivity
Zingtree, a conversational workflow software that turns every contact centre agent into an expert, is pleased to announce its partnership with TTEC Digital, a business segment of TTEC Holdings, Inc., one of the largest global digital CX technology and services innovators for end-to-end, digital CX solutions, to further its mission to elevate contact centre agent productivity. Continue reading Zingtree Announces TTEC Digital Partnership to Improve Contact Centre Agent Productivity