Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has released its Global Customer Engagement Report 2024. Continue reading Half of Consumers Now Expect 24/7 Customer Service Support, Vonage research unveils
Tag Archives: Vonage
Vonage Wins National Innovation Award for Guest Experience at UK National Innovation Awards
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has won the National Innovation Award for Guest Experience as part of the 2023 National Innovation Awards. Continue reading Vonage Wins National Innovation Award for Guest Experience at UK National Innovation Awards
Results for the Guest Experience & Insight Categories of the 2023 UK National Innovation Awards competition
Directors Club are delighted to announce the results for the Guest Experience & Insight Categories of the 2023 edition of the UK National Innovation Awards competition. Continue reading Results for the Guest Experience & Insight Categories of the 2023 UK National Innovation Awards competition
Japan-Based CO-OP KINKI Safeguards Union Members Against Fraud with the Vonage Verify API
CO-OP KINKI, a consumer’s cooperative based in Japan, has chosen Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, to enhance customer engagement and security with simple, seamless two-factor authentication powered by the Verify API. Continue reading Japan-Based CO-OP KINKI Safeguards Union Members Against Fraud with the Vonage Verify API
Flowcode Chooses Vonage to Power Direct-to-Consumer Communications with APIs
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, is partnering with Flowcode, a direct-to-consumer platform, to launch a new customer communications tool. Continue reading Flowcode Chooses Vonage to Power Direct-to-Consumer Communications with APIs
Vonage Introduces ‘Conversations for Salesforce’ at Dreamforce
Vonage has launched Vonage ‘Conversations for Salesforce’, a configurable omnichannel messaging app powered by the Vonage Communications Platform, enabling businesses to serve customers directly from the Salesforce platform and delivering exceptional customer engagements, whilst blending bot and Vonage Contact Center (VCC) agent interactions. Continue reading Vonage Introduces ‘Conversations for Salesforce’ at Dreamforce