PRESS RELEASE: Masergy Communications Inc., announced the availability of its Cloud Contact Centre, which represents the next generation in customer interaction solutions, providing an omni-channel system that helps companies transition to a unified cloud platform to create exceptional customer service experiences. The Cloud Contact Centre is a vital asset that lets companies improve customer satisfaction, reduce costs, drive incremental sales and strengthen brand identity. Continue reading Masergy launches cloud contact centre with predictive analytics
Daily Archives: February 7, 2017
Beijing Rail Transit Control Center Selects Mitel to Communicate and Collaborate With Ease
Mitel® announced that it is providing a unified communications solution for the Beijing Rail Transit Control Center in partnership with Beijing Waneasy Technology Co. Ltd. As part of a complete communications renovation, the TCC selected Mitel for its reliability, scalability and flexible convergence capabilities. Continue reading Beijing Rail Transit Control Center Selects Mitel to Communicate and Collaborate With Ease
The Salvation Army National Headquarters To Replace Legacy On-Premise Systems with RingCentral’s Cloud Communications Solution to Enhance Workforce Engagement and Productivity
RingCentral announced that The Salvation Army USA, an organization that has been helping those in need in the United States for the past 130 years, has selected RingCentral Office® as its cloud communications solution. Leveraging RingCentral’s integration with Microsoft Office 365, The Salvation Army employees at the national headquarters office located in Washington D.C. will now have access to powerful communications capabilities within their main productivity suite, enhancing their ability to efficiently communicate and collaborate with co-workers. Continue reading The Salvation Army National Headquarters To Replace Legacy On-Premise Systems with RingCentral’s Cloud Communications Solution to Enhance Workforce Engagement and Productivity
Omni-channel sales restricted as majority of consumers still have security concerns
PRESS RELEASE: A new consumer survey from Aspect Software has discovered that companies could be losing money as security concerns are leading to consumers refusing to make purchases via social media channels. The survey revealed that 69 per cent of consumers have security concerns over payment/ personal details and 60 per cent have concerns over the social media channels being at risk of phishing attempts or fraudulent profiles. Continue reading Omni-channel sales restricted as majority of consumers still have security concerns
Customer Services dominated UK Outsourcing Market in 2016 – Arvato 2016 Index
PRESS RELEASE: Customer services dominated the UK outsourcing market in 2016 while the sector remained stable in the face of high economic and political volatility, according to the Arvato UK Outsourcing Index. Continue reading Customer Services dominated UK Outsourcing Market in 2016 – Arvato 2016 Index
The future of work is here
BLOG: According to Magnus Geverts at Teleopti, a ‘work from anywhere’ environment supported by Workforce Management (WFM) benefits customers, employees and the business… Continue reading The future of work is here