NewVoiceMedia has ranked in the 2017 Tech Tour Growth 50 for the second consecutive year, a list of the fastest-growing tech companies in Europe. Continue reading NewVoiceMedia recognised among top 50 fastest-growing tech companies in Europe
Daily Archives: March 14, 2017
Clarabridge Study Reveals Major Disconnects Between Contact Center Agents and Customers
Clarabridge revealed the results from its comprehensive, two-sided survey examining the perspectives of more than 1600 call center agents and consumers. First surveying U.S. consumers in November 2016, ages 18-59, Clarabridge sought to uncover the customer perspective on call center interactions and common frustrations. Continue reading Clarabridge Study Reveals Major Disconnects Between Contact Center Agents and Customers
HomeHero – here to rescue your wallet and the planet
PRESS RELEASE: Every year consumers in the UK squander millions of pounds on electricity in excess of what is needed. This wasted electricity pumps annually about a half tonne of unnecessary carbon per home into the atmosphere, the equivalent of taking a car off the road for up to 4 months. Continue reading HomeHero – here to rescue your wallet and the planet
Sabio acquires Rapport
Customer contact technology specialist Sabio has announced that it has acquired Rapport, a specialist UK provider of SaaS customer experience analysis solutions for contact centres. The acquisition follows Lyceum Capital’s recent strategic investment in Sabio, and is part of an ongoing acquisition plan to drive double digit growth. Continue reading Sabio acquires Rapport