WEBTEXT Announces Messaging Integration with Amazon Connect Contact Center

PRESS RELEASE: WEBTEXT announced that it is the first messaging company to successfully integrate SMS, MMS & Facebook Messenger into Amazon Connect contact center.

Contact Centre CLUB

“Integrating messaging with the largest global cloud provider is a very important milestone for “live” person to person customer engagement”, said AJ Cahill, WEBTEXT CEO. “We’re seeing enormous demand for our messaging solutions from contact center and WEBTEXT is committed to offering more new channels for all messaging users to reach enterprise”.

WEBTEXT operates multiple messaging nodes in the US, Canada, EU and Asia, and is a member of the AWS Partner Network (APN).