Last year, Business Systems 2016 survey showed a significant turn towards Quality Monitoring compared to 2015: Continue reading The State of Quality Monitoring – 2017
Daily Archives: June 28, 2017
Funding Circle Now Delivers Conversational Messaging with Webio
Webio announces that Funding Circle, the world’s leading small business lending marketplace has selected Webio to lead the charge in introducing the latest in intelligent customer engagement to their customers. Continue reading Funding Circle Now Delivers Conversational Messaging with Webio
HGS and Conversable Partner to Transform Customer Experience Through Intelligent Integration of Bots and Brains
PRESS RELEASE: Hinduja Global Solutions (HGS), a global leader in customer experience announced a strategic global partnership with Conversable, the leading Artificial Intelligence-powered conversational intelligence platform. This alliance fuels HGS’ service offerings for clients while delivering an enhanced customer experience for consumers, leading with bots – AI and automation via messaging — and intelligently integrating brains — human agents. Continue reading HGS and Conversable Partner to Transform Customer Experience Through Intelligent Integration of Bots and Brains
Empowering customer service agents
The butterfly effect is the concept that small changes, such as the flapping wings of a distant butterfly, can cause a chain reaction of events that can build up to a tornado. Here, Howard Williams, marketing director of live chat software specialist Parker Software, looks at how the simple choice of chat can lead to happier agents and loyal customers. Continue reading Empowering customer service agents
ShoreTel Introduces Global Numbers Service in Four Countries
PRESS RELEASE: ShoreTel® announced it has expanded its ShoreTel Connect™ CLOUD unified communications solution with the addition of Global Numbers service. Continue reading ShoreTel Introduces Global Numbers Service in Four Countries
Employees, HR Directors and Business Leaders to benefit from ‘disruptive listening’
PRESS RELEASE: Growing demand from business leaders and employees for a move away from once-a-year, one-way “listening” is at the heart of a new, integrated approach to employee engagement developed by ENGAGE and enabled by Confirmit Horizons. Continue reading Employees, HR Directors and Business Leaders to benefit from ‘disruptive listening’