PRESS RELEASE: Upstream Works announces Version 3.0 of its signature software, Upstream Works for Finesse (UWF). This latest release is the next step in Upstream Works’ longstanding commitment to continually improve agent and customer engagement. Continue reading Upstream Works Announces New Release of Contact Center Solution Helping Organizations Optimize the Digital Customer Experience
Daily Archives: June 22, 2017
Careem accelerates Middle East ride sharing with network and contact center services from Orange Business Services
PRESS RELEASE: Orange Business Services has signed a contract with Careem, the MENA region’s leading ride-hailing company, to provide network and contact center services. A start-up now valued at more than US $1 billion and the only tech unicorn in the Middle East, Careem is rolling out its services across key markets of the Gulf Cooperation Council (GCC), as well as in Egypt and Jordan. Continue reading Careem accelerates Middle East ride sharing with network and contact center services from Orange Business Services
AudioCodes signs EMEA distribution agreement with Nuvias
PRESS RELEASE: AudioCodes, the Voice and Unified Communications Networking Solutions vendor, has signed a pan-EMEA distribution agreement with fast-growing, high-value distribution business Nuvias, following the recent launch of Nuvias’ Unified Communications (UC) Practice across EMEA. Continue reading AudioCodes signs EMEA distribution agreement with Nuvias