PRESS RELEASE: Avaya is pleased to announce that its Diamond Partner Damovo, the leading enterprise communications solutions and services provider, will be the first to bring Avaya’s Powered By IP Office Cloud to businesses in Ireland. Continue reading Damovo First to Bring Avaya Cloud Solutions to Ireland
Daily Archives: June 27, 2017
FCR Media to transform sales and service performance with NewVoiceMedia
NewVoiceMedia announced that FCR Media Belgium NV has chosen its ContactWorld platform to enhance its customer service experience and sales performance throughout Belgium. Continue reading FCR Media to transform sales and service performance with NewVoiceMedia
CallMiner Announces Eureka Speech Analytics for Amazon Connect Customers
CallMiner, developer of customer engagement and speech analytics platform Eureka, announces its collaboration with Amazon Connect cloud-hosted contact center service on Amazon Web Services (AWS). This new development will allow businesses of any size that are using Amazon Connect to extract meaningful business insights from customer conversations to improve contact center and agent performance, and elevate the customer experience. Continue reading CallMiner Announces Eureka Speech Analytics for Amazon Connect Customers
Firstsource recognised as a “Major Contender” in the Banking BPO – Service Provider Landscape by Everest Group’s PEAK Matrix™ assessment 2017
PRESS RELEASE: Firstsource Solutions, the customer experience expert, has been recognised as a “Major Contender” in the Banking BPO – Service Provider Landscape by Everest Group’s PEAK Matrix™ assessment 2017. Continue reading Firstsource recognised as a “Major Contender” in the Banking BPO – Service Provider Landscape by Everest Group’s PEAK Matrix™ assessment 2017
Avaya Advances the Digital Transformation Imperative with New Customer Engagement Cloud Solutions
Avaya unveiled Avaya Customer Engagement Cloud solutions, a comprehensive set of advanced capabilities and services to help businesses keep customers engaged, happy and coming back. Comprised of Avaya Oceana for omni-channel customer engagement and built on Avaya Breeze, Customer Engagement Cloud solutions provide the flexibility required for adopting and integrating new digital technologies through a portfolio of hybrid, public and private cloud offers and developer tools. Continue reading Avaya Advances the Digital Transformation Imperative with New Customer Engagement Cloud Solutions
Wimbledon Prepares for Greatness – IBM and the All England Lawn Tennis Club, Re-shaping the Fan Experience with Cognitive solutions
PRESS RELEASE: IBM and The All England Lawn Tennis Club (AELTC), today unveiled new technologies for The Championships 2017, marking the next phase in the AELTC’s journey, cementing digital as the gateway to their brand with unique data insights and cognitive solutions. Continue reading Wimbledon Prepares for Greatness – IBM and the All England Lawn Tennis Club, Re-shaping the Fan Experience with Cognitive solutions
SugarCRM Launches “Hint,” a new Relationship Intelligence Service
PRESS RELEASE: SugarCRM announced SugarCRM Hint (“Hint”). Hint, the debut product from the company’s new Relationship Intelligence product line, automatically searches the web for personal and company information, delivering a wealth of information so customer-facing employees will quickly learn more about their contacts. Continue reading SugarCRM Launches “Hint,” a new Relationship Intelligence Service
Vonage Enhances Partnership with inContact to Provide Enterprise-Grade Cloud Contact Center for Businesses
PRESS RELEASE: Vonage, a leading provider of cloud communications for business, has announced an enhanced partnership with inContact. The combination of Vonage’s UCaaS cloud solutions, Quality of Service (QoS) via its nationwide MPLS network and SD-WAN solution, SmartWAN, and inContact’s industry-leading contact center technology, delivers an unparalleled customer engagement platform for businesses. Continue reading Vonage Enhances Partnership with inContact to Provide Enterprise-Grade Cloud Contact Center for Businesses
Presence Technology, an Enghouse Interactive company, announces partnership with X-perta
Presence Technology, an Enghouse Interactive Company, worldwide leader provider of Omnichannel Contact Center solutions, is pleased to announce its new strategic alliance with X-perta, a Brazilian company widely experienced in offering advanced solutions for the industry. Continue reading Presence Technology, an Enghouse Interactive company, announces partnership with X-perta