PRESS RELEASE: eGain, the leading provider of cloud customer engagement solutions announced eGain Solve™ for Cisco, a cloud-based solution seamlessly integrated with Cisco’s contact center platform and offered as part of the Cisco SolutionsPlus™ program. Continue reading eGain announces embedded AI knowledge for Cisco Finesse™ desktop
Daily Archives: June 26, 2017
Evolve IP Announces Comprehensive Solution for Multichannel Contact Center Management
PRESS RELEASE: Evolve IP, The Cloud Services Company™, announced the release of Evolve Contact Suite, a comprehensive multi-channel solution for its award-winning contact center. The suite delivers significant new capabilities and customizable, integrated tools that contact center managers need to create outstanding customer experiences, optimize agent productivity and drive insight-based business intelligence decisions. Continue reading Evolve IP Announces Comprehensive Solution for Multichannel Contact Center Management
Lionbridge Introduces GeoFluent for Enterprise Service Management
PRESS RELEASE: Lionbridge Technologies announced the availability of GeoFluent for Enterprise Service Management, an omni-channel translation and interpretation solution that enables organisations to provide multilingual helpdesk and service support without hiring or maintaining bilingual staff. By eliminating language barriers across communications channels, from chat and ticketing to voice and knowledge base, GeoFluent for Enterprise Service Management improves productivity and efficiency while increasing speed of response and resolution. Continue reading Lionbridge Introduces GeoFluent for Enterprise Service Management
Provance and CafeX Join Forces and Sign Partnership Agreement
Provance®, a leading provider of IT Service and IT Asset Management solutions for Microsoft Dynamics 365, has partnered with CafeX to provide the omnichannel capabilities of Live Assist™ for Dynamics 365 with the PinkVerify™ ITSM solution powered by Microsoft Dynamics 365. As a result of the partnership, Provance can add even more value to our customers’ ITSM operations as CafeX provides digital engagement capabilities that improve customer service levels and enhance agent productivity. Continue reading Provance and CafeX Join Forces and Sign Partnership Agreement
Loway Announces QueueMetrics Call Center Suite Version 17.06
PRESS RELEASE: Loway Switzerland, major provider of solutions for call-centers, is glad to announce a new version of its worldwide renowned monitoring and reporting suite QueueMetrics. Continue reading Loway Announces QueueMetrics Call Center Suite Version 17.06
The customer service graveyard
Customer service technology has changed dramatically since the dawn of call centres in the 1960s. Despite a rapid evolution of technology, not all methods of customer service have become completely obsolete. Business automation expert, Parker Software has collated a selection of outdated customer service methods into an infographic, to explore the history and potential future of technology in customer service. Continue reading The customer service graveyard