Genesys®, the global leader in omnichannel customer experience and contact centre solutions, today announced that it has been included as a supplier on G-Cloud 9, the latest edition of the UK government’s G-Cloud Framework. Continue reading Genesys Cloud Solutions Included in G-Cloud 9 Framework Agreement
Daily Archives: June 6, 2017
CallMiner Announces Speech Analytics Calculator to Help Businesses Assess Achievable Return on Investment
CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announces the launch of an online calculator that can help companies compute achievable return on investment (ROI) with CallMiner Eureka. Continue reading CallMiner Announces Speech Analytics Calculator to Help Businesses Assess Achievable Return on Investment
Aquarium Engages further technology to spice up Pepper portfolio
PRESS RELEASE: Less than two years after the multi-national Pepper Finance Corporation Ireland (trading as Pepper Money and Pepper Asset Servicing) commissioned Aquarium Software to deliver bespoke loan and asset management software for its Asset Servicing Arm, the FINTECH specialist is now supplying Pepper with its latest technology platform – Aquarium Engage. Continue reading Aquarium Engages further technology to spice up Pepper portfolio
Pega Extends Cloud Choice Through Expanded Collaboration With AWS
Pegasystems at PegaWorld announced that it has deepened its relationship with Amazon Web Services (AWS) to give customers additional options for deploying Pega software on AWS. Continue reading Pega Extends Cloud Choice Through Expanded Collaboration With AWS
Mavenir Launches Multi-ID, a Cloud Communications Platform for Innovation in Voice, Video and Messaging
PRESS RELEASE: Mavenir, the leader in accelerating and redefining network transformation for Communication Service Providers (CSPs), announces the live U.S. commercial deployment in a Tier-1 operator and market launch of its unique and game-changing programmable cloud communications platform, Multi-ID that finally moves the user identity from the device to the person. Continue reading Mavenir Launches Multi-ID, a Cloud Communications Platform for Innovation in Voice, Video and Messaging
TELUS International Launches Omnichannel Solution
PRESS RELEASE: TELUS International, a leading global BPO and ITO provider, announced the launch of its omnichannel solution for customer support. In contrast to traditional omnichannel contact center solutions from other providers, TELUS International offers a holistic “beyond technology” approach, incorporating people and operations, and enabling technology to support an omnichannel customer experience. Continue reading TELUS International Launches Omnichannel Solution