Leading global customer experience and business process outsourcing expert, Webhelp, has acquired a majority stake in leading French health care sector customer relationship management firm, Direct Medica. Webhelp has signed an exclusive agreement for the acquisition of Direct Medica, which is expected tobe finalised by the end of July 2017. Continue reading Webhelp Expands into the Healthcare Sector with the Acquisition of Direct Medica
Daily Archives: June 9, 2017
Case Study: TeleWare helps Akea Life Deliver Premier Medical Services
TeleWare, a leader in communications technology, has started working with innovative new concierge medical service Akea Life. Together they are offering patients and clinicians peace of mind and best practice customer service. Continue reading Case Study: TeleWare helps Akea Life Deliver Premier Medical Services
Content Guru to Launch Knowledge Management System at CCW Vegas
PRESS RELEASE: Leading European cloud contact centre provider Content Guru has announced that it will launch a new hybrid of CRM (Customer Relationship Management) and case management solutions, its storm® Customer Knowledge System™ (CKS™), at the 18th annual CCW Conference & Expo, which will be held in Las Vegas. Continue reading Content Guru to Launch Knowledge Management System at CCW Vegas
KPN and Content Guru Target Decade of storm® Benelux
PRESS RELEASE: Since 2012, the storm platform has been KPN’s cloud contact center solution of choice across the Benelux, delivering a signature blend of highly-scalable, multi-channel contact routing and Communications Integration™ to enable existing information systems to interoperate. Through the partnership, some 100 clients now use the platform in the region, including world-leading brands such as Chubb, Fleurop Interflora and Sodexo. Continue reading KPN and Content Guru Target Decade of storm® Benelux
Zendesk Adheres to Highest Standards of Data Protection With European BCR Approval
PRESS RELEASE: Zendesk announced that it has completed the EU approval process with the Irish DPC (peer reviewed by both the UK Information Commissioner’s Office (ICO) and the Dutch Data Protection Authority (DPA)) for its global Binding Corporate Rules (BCRs) as data processor and controller. This significant regulatory approval validates Zendesk’s implementation of the highest possible standards for protecting personal data globally, covering both the personal data of its customers and its employees. Continue reading Zendesk Adheres to Highest Standards of Data Protection With European BCR Approval