RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions, announced today that Frost & Sullivan has named RingCentral 2017 Company of the Year in the Hosted IP Telephony and UCaaS North America report. RingCentral is recognized for the second consecutive year for its complete communications and collaboration capabilities and keen insight into the customer experience. Continue reading RingCentral Named 2017 Company of the Year by Frost & Sullivan in Hosted IP Telephony and UCaaS North America
Daily Archives: September 6, 2017
Natterbox double win in Corporate Vision’s 2017 Technology Innovator Awards
Natterbox, a leading provider of global voice cloud services today announced it has won two prestigious awards in Corporate Vision’s 2017 Technology Innovator Awards. Natterbox was named Voice and CRM Integration Specialist of the Year and UK Best Cloud-based Services Platform in recognition of its Advance Voice Services (AVS) innovation. Continue reading Natterbox double win in Corporate Vision’s 2017 Technology Innovator Awards
Contact centre technology research finds businesses are failing to keep up with customer expectations
New research from NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, reveals that many UK businesses lack the contact centre capabilities to meet customer expectations. The study, conducted by global market research firm Opinion Matters, exposes significant gaps between customer preferences and reality, and suggests that businesses across many different sectors are missing out on opportunities to enhance their customer contact centres with technology that could improve the customer experience, help retain existing customers and acquire new business. Continue reading Contact centre technology research finds businesses are failing to keep up with customer expectations
Over a quarter of businesses unsure if they’ll be ready for MiFID II
TeleWare, a leading communication technology business, reveals the extent of industry readiness as the implementation of MiFID II draws closer. With the countdown to January 3rd 2018 well and truly on, only 120 days away, many businesses are still struggling in preparation. Continue reading Over a quarter of businesses unsure if they’ll be ready for MiFID II
Wipro Launches Digital Pod in Edinburgh, Scotland
Wipro, a leading global information technology, consulting, and business process services company announced the launch of its newest digital pod in Edinburgh, Scotland, deepening its commitment to offer digital services at close proximity to its UK and European customers. Wipro inaugurated the pod in the presence of Greg Hands, UK Minister of State for Trade and Investment, representatives from Edinburgh City Council, clients and analysts. Continue reading Wipro Launches Digital Pod in Edinburgh, Scotland