Birmingham City Council puts knowledge at the heart of customer service with Eptica

Birmingham City Council (BCC) is delivering improved service to its 1.1 million citizens by using Eptica’s artificial intelligence-powered customer experience platform to respond consistently to the over 2.19 million emails and phone calls it handles every year. Continue reading Birmingham City Council puts knowledge at the heart of customer service with Eptica

Noble Systems Issued 150th Patent for Contact Centre Technology

Noble Systems, a global leader in omnichannel contact centre technology solutions, announces the issuance of its 150th U.S. patent. This milestone is the latest achievement in the company’s patent program, which is targeted at protecting Noble’s product innovations to safeguard technology investments and business advantages for its clients. Continue reading Noble Systems Issued 150th Patent for Contact Centre Technology

Tata Consultancy Services announces Internet of Things digital transformation partnership with Rolls-Royce

Tata Consultancy Services a leading global IT services, consulting and business solutions organization, and Rolls Royce the market-leader in high performance power systems, have announced the expansion of their long-standing partnership in order to exploit future data innovation opportunities. The partnership will help Rolls-Royce accelerate its ‘Digital First’ vision, deliver further value to customers, improve existing services, accelerate development and deployment times and create new areas of growth. Continue reading Tata Consultancy Services announces Internet of Things digital transformation partnership with Rolls-Royce

Genesys Partners with Global Telecommunications Carriers for Integrated Customer Experience Solutions

Genesys®, the global leader in omnichannel customer experience and contact centre solutions, announced a new global reseller channel for Genesys PureCloud™ to meet growing international customer demand. The program is designed to give new revenue opportunities within the cloud market to leading multinational and national telecommunications carriers, while enabling Genesys to expand the global footprint for its leading cloud customer engagement solution. Continue reading Genesys Partners with Global Telecommunications Carriers for Integrated Customer Experience Solutions

Augment Announces Partnership with LivePerson to Further Enhance Artificial Intelligence-assisted Customer Journey

Augment, a leader in customer experience-driven artificial intelligence, announced a collaboration with LivePerson, a leading provider of cloud-based mobile and online business messaging solutions, to build upon the company’s LiveEngage platform. The partnership is focused on helping companies maximize support teams’ performance by using AI algorithms, which lowers company costs through increased agent efficiencies and reduced training times. Continue reading Augment Announces Partnership with LivePerson to Further Enhance Artificial Intelligence-assisted Customer Journey

Superbet, iGaming Cloud and Lottoland Select Optimove to Automate Personalized CRM

Three leading online gaming companies have enhanced their efforts in player communications by signing up with Optimove, the leading provider of AI-driven CRM marketing. Optimove, which works with customer-centric businesses, announces that iGaming Cloud, Lottoland and Superbet have recently begun managing their player marketing operation using the advanced marketing platform. Continue reading Superbet, iGaming Cloud and Lottoland Select Optimove to Automate Personalized CRM

Arise Launches SMB Cloud Customer Support Solution

Arise Virtual Solutions Inc., the leader in on-demand customer management solutions, has once again showed the flexibility of its call center platform by launching a new small to mid-sized business solution. This new solution provides these companies access, for the first time, to the innovative tools and technology the company has been developing for over 20 years. Continue reading Arise Launches SMB Cloud Customer Support Solution

Promise of value drives business to solve AI puzzle, SAS reveals

With the trend towards AI advancing, there is a sense of confusion surrounding business leaders about how it is being used and how to take advantage of its potential. Independent research from SAS, the leader in analytics, has revealed that while nearly two-thirds (65 per cent) are convinced AI can generate value for their business, nearly half (46 per cent) are being held back by concerns around AI still being in its infancy. Continue reading Promise of value drives business to solve AI puzzle, SAS reveals