Birmingham City Council (BCC) is delivering improved service to its 1.1 million citizens by using Eptica’s artificial intelligence-powered customer experience platform to respond consistently to the over 2.19 million emails and phone calls it handles every year. Continue reading Birmingham City Council puts knowledge at the heart of customer service with Eptica
Daily Archives: November 15, 2017
Noble Systems Issued 150th Patent for Contact Centre Technology
Noble Systems, a global leader in omnichannel contact centre technology solutions, announces the issuance of its 150th U.S. patent. This milestone is the latest achievement in the company’s patent program, which is targeted at protecting Noble’s product innovations to safeguard technology investments and business advantages for its clients. Continue reading Noble Systems Issued 150th Patent for Contact Centre Technology
The customer service revolution begins here
Digital engagement and automation specialist, Parker Software is releasing a book about the future of business to customer communication. The book is titled, The Conversation Engine: A Shop Assistant of the Smart Age, and explores the next frontier of digital communication. Continue reading The customer service revolution begins here
Tata Consultancy Services announces Internet of Things digital transformation partnership with Rolls-Royce
Tata Consultancy Services a leading global IT services, consulting and business solutions organization, and Rolls Royce the market-leader in high performance power systems, have announced the expansion of their long-standing partnership in order to exploit future data innovation opportunities. The partnership will help Rolls-Royce accelerate its ‘Digital First’ vision, deliver further value to customers, improve existing services, accelerate development and deployment times and create new areas of growth. Continue reading Tata Consultancy Services announces Internet of Things digital transformation partnership with Rolls-Royce
Genesys Partners with Global Telecommunications Carriers for Integrated Customer Experience Solutions
Genesys®, the global leader in omnichannel customer experience and contact centre solutions, announced a new global reseller channel for Genesys PureCloud™ to meet growing international customer demand. The program is designed to give new revenue opportunities within the cloud market to leading multinational and national telecommunications carriers, while enabling Genesys to expand the global footprint for its leading cloud customer engagement solution. Continue reading Genesys Partners with Global Telecommunications Carriers for Integrated Customer Experience Solutions
Public sector outsourcing spikes in Q3 2017
The public-sector outsourcing market experienced its strongest quarter in 2017 between July and September, as government bodies renewed investment in transforming back-office services, according to the Arvato UK Outsourcing Index. Continue reading Public sector outsourcing spikes in Q3 2017