Birmingham City Council puts knowledge at the heart of customer service with Eptica

Birmingham City Council (BCC) is delivering improved service to its 1.1 million citizens by using Eptica’s artificial intelligence-powered customer experience platform to respond consistently to the over 2.19 million emails and phone calls it handles every year. Continue reading Birmingham City Council puts knowledge at the heart of customer service with Eptica

Noble Systems Issued 150th Patent for Contact Centre Technology

Noble Systems, a global leader in omnichannel contact centre technology solutions, announces the issuance of its 150th U.S. patent. This milestone is the latest achievement in the company’s patent program, which is targeted at protecting Noble’s product innovations to safeguard technology investments and business advantages for its clients. Continue reading Noble Systems Issued 150th Patent for Contact Centre Technology

Tata Consultancy Services announces Internet of Things digital transformation partnership with Rolls-Royce

Tata Consultancy Services a leading global IT services, consulting and business solutions organization, and Rolls Royce the market-leader in high performance power systems, have announced the expansion of their long-standing partnership in order to exploit future data innovation opportunities. The partnership will help Rolls-Royce accelerate its ‘Digital First’ vision, deliver further value to customers, improve existing services, accelerate development and deployment times and create new areas of growth. Continue reading Tata Consultancy Services announces Internet of Things digital transformation partnership with Rolls-Royce

Genesys Partners with Global Telecommunications Carriers for Integrated Customer Experience Solutions

Genesys®, the global leader in omnichannel customer experience and contact centre solutions, announced a new global reseller channel for Genesys PureCloud™ to meet growing international customer demand. The program is designed to give new revenue opportunities within the cloud market to leading multinational and national telecommunications carriers, while enabling Genesys to expand the global footprint for its leading cloud customer engagement solution. Continue reading Genesys Partners with Global Telecommunications Carriers for Integrated Customer Experience Solutions

Augment Announces Partnership with LivePerson to Further Enhance Artificial Intelligence-assisted Customer Journey

Augment, a leader in customer experience-driven artificial intelligence, announced a collaboration with LivePerson, a leading provider of cloud-based mobile and online business messaging solutions, to build upon the company’s LiveEngage platform. The partnership is focused on helping companies maximize support teams’ performance by using AI algorithms, which lowers company costs through increased agent efficiencies and reduced training times. Continue reading Augment Announces Partnership with LivePerson to Further Enhance Artificial Intelligence-assisted Customer Journey