Genesys®, the global leader in omnichannel customer experience and contact center solutions, is expanding its consumption model and bringing new flexibility for on-premises and cloud customers by offering new subscription and customer success options for PureConnect™ and PureEngage™. Genesys PureCloud®, the company’s cloud-only solution, is already available as a subscription. Continue reading New Genesys Subscription Model Paves Way for Growth and Flexibility
Daily Archives: January 16, 2018
Enghouse Interactive boosts Omnichannel Management and Outbound Services profile segmentation with innovative features in Presence Suite Version 11
Enghouse Interactive launched the new version 11.0 of its Presence Suite Multichannel Contact Center solution, boosting customer experience and improving customer service operations. Continue reading Enghouse Interactive boosts Omnichannel Management and Outbound Services profile segmentation with innovative features in Presence Suite Version 11
Mitel Appoints Richard Roberts as Vice President for UK/Ireland and EMEA Channels
Mitel®, a global leader in business communications announced the appointment of Richard Roberts to oversee its EMEA channels, alongside leading the company’s operations in the United Kingdom and Ireland. Roberts will be responsible for maintaining Mitel’s #1 market share position in Europe1 and accelerating growth by supporting channel partners in meeting demand for cloud-based communications and enabling businesses to embrace digital transformation. Continue reading Mitel Appoints Richard Roberts as Vice President for UK/Ireland and EMEA Channels
Teleopti leads Cloud WFM space with strengthened Microsoft collaboration and Azure usage
Teleopti, an industry leader for agent-engaging Workforce Management (WFM) solutions, is strengthening its already leading presence in the Cloud WFM space through an extended partnership with Microsoft. After 6 years of Teleopti WFM Cloud on Microsoft Azure for contact centers, Teleopti now holds the position as the number 1 supplier of WFM software on Azure, globally. Continue reading Teleopti leads Cloud WFM space with strengthened Microsoft collaboration and Azure usage
Ed Winfield Joins Content Guru
Cloud Contact Centre and Customer Engagement Hub pioneer, Content Guru, welcomes Ed Winfield as its new UK Sales Director. Ed brings with him 20 years of experience in enterprise IT sales and over 10 years of experience in the contact centre market. Continue reading Ed Winfield Joins Content Guru
Five9 Delivers Cloud-Based Contact Centre Solution to a Large Financial Technology Company
Five9, a leading provider of cloud software for the enterprise contact center market announced that it has been selected by a financial technology company focused on providing affordable loans to consumers. Continue reading Five9 Delivers Cloud-Based Contact Centre Solution to a Large Financial Technology Company