Appian announced a new product for rapidly building unique contact centre solutions that deliver unrivaled customer experiences. Appian Intelligent Contact Center Platform® is a new cloud platform tailored to the unique needs of contact centre teams. Continue reading Appian Announces the Intelligent Contact Center Platform
Daily Archives: April 24, 2018
BT Dials in Corvil Analytics to Help Achieve World-Class Service Delivery for World’s Largest Virtual Contact Centre
Corvil announced that BT Global Services has deployed Corvil Analytics to manage and optimise VoIP call quality of one of the largest contact centres in the world channelling its services through 30,000 agents across 180 sites. Continue reading BT Dials in Corvil Analytics to Help Achieve World-Class Service Delivery for World’s Largest Virtual Contact Centre
Vertex Provides Customer Platform to DC Water
Vertex, a leader in utility customer experience solutions, today announced that DC Water has completed the implementation of the VertexOne SaaS Customer Platform. This upgrade expands an almost 20-year relationship between the two organizations, leveraging the strengths of each organization in the pursuit of “World Class” customer service. Continue reading Vertex Provides Customer Platform to DC Water
The Scotts Company Powers New Innovative Customer Experience with Talkdesk
Talkdesk announced The Scotts Company chose Talkdesk to support their contact centre operations. The Scotts Company, the world’s leading marketer of branded consumer lawn and garden as well as hydroponic growing products, launched the Talkdesk Enterprise Contact Center Platform, continuing their commitment to exceptional customer experiences. Continue reading The Scotts Company Powers New Innovative Customer Experience with Talkdesk
Calabrio Announces New Senior Vice President to Drive Customer Success
Calabrio has hired Doug Lang as senior vice president of Customer Success to lead the company’s Professional Services, Support Services and Training organizations. In this executive leadership role, Lang will drive success and improved time to value for Calabrio’s more than 4,500 customers by supporting them throughout the entire lifecycle and ensuring they are equipped to deliver the best experiences possible. Continue reading Calabrio Announces New Senior Vice President to Drive Customer Success
Bright Pattern Integrates with GoVivace to Bring Advanced Voice Technologies to Customers
Bright Pattern announces its integration and partnership with GoVivace to provide customers with world-class engines for speech recognition, speaker identification, speaker characteristics, and call analytics. Continue reading Bright Pattern Integrates with GoVivace to Bring Advanced Voice Technologies to Customers