Zendesk, the leading customer service and engagement platform, announced the launch of The Zendesk Suite. The Zendesk Suite is a new omnichannel offering that brings together the most popular customer communication channels in one simple package and price to help companies provide a consistent and connected customer experience. Continue reading Zendesk Launches Omnichannel Suite for an Integrated Customer Experience
Daily Archives: May 30, 2018
Lufthansa Group chooses CGI as strategic partner for infrastructure and digital transformation services
CGI and Lufthansa Group, Germany’s largest airlines, have entered into a five-year strategic partnership for the delivery of infrastructure and digitalization services. As part of Lufthansa’s multi-provider strategy, CGI will manage the company’s traditional infrastructure functions, such as its data center operations and workplace/network services, as well as assist the company in implementing its digitalization strategy. Continue reading Lufthansa Group chooses CGI as strategic partner for infrastructure and digital transformation services
Customer Experience Leader TTEC Receives Customer Care Partner of the Year Award from Cisco
TTEC, a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, was recently recognized as Customer Care Partner of the Year for the US by Cisco during Cisco Collaboration Summit 2018. Continue reading Customer Experience Leader TTEC Receives Customer Care Partner of the Year Award from Cisco