Semafone ®, the leading provider of data security and compliance solutions for contact centres, has created a guide specifically for contact centres to help them comply with the EU General Data Protection Regulation (GDPR). Continue reading Semafone issues guidance for contact centres still struggling with GDPR
Daily Archives: July 18, 2018
Consumer Intelligence appoints Echo to handle mystery shopper brief
Consumer Intelligence has enlisted the expertise of Bristol-based specialist outsourcer Echo Managed Services to handle its outbound mystery shopper call service. Continue reading Consumer Intelligence appoints Echo to handle mystery shopper brief
Bright Pattern’s Latest Release Delivers Effortless, Personalized, Omnichannel Customer Experiences
Bright Pattern, leading provider of omnichannel cloud contact center software, today released Bright Pattern Contact Center 5.2. Designed to improve customer experience through effortless and personalized omnichannel customer service, Release 5.2 enhances omnichannel communications with new video chat settings, support for private networks, features for PCI and GDPR compliance, and much more. Continue reading Bright Pattern’s Latest Release Delivers Effortless, Personalized, Omnichannel Customer Experiences
Avtex and Medallia Announce Partnership
Avtex, a customer experience (CX) focused consulting and technology company, announced its partnership with Medallia, the global leader in customer experience management. Continue reading Avtex and Medallia Announce Partnership
PCI Pal Strengthens Channel Strategy with New VP Hire
PCI Pal, the secure payments solution provider for contact centres, has appointed senior channel leader, Darren Gill, as VP of Channels for North America. Gill joins the business from Genesys and will leverage his in-depth understanding of the contact centre market to drive PCI Pal’s channel partnerships in North America. Darren will report to Grafton Potter, SVP of Sales for North America. Continue reading PCI Pal Strengthens Channel Strategy with New VP Hire
Chatbox Launches Messaging Ecosystem for Personalized Customer Experiences at Scale
Chatbox announced the launch of its new integrated messaging ecosystem. The Chatbox platform helps businesses deliver hyper-personalized, messaging-based customer experiences at scale across texting, chat and social channels. Continue reading Chatbox Launches Messaging Ecosystem for Personalized Customer Experiences at Scale