The cloud software and telecommunications provider, Diabolocom, is delighted to welcome Mercedes Barbuti as its new Sales Director for the UK and Ireland. Mercedes will be assisting the company’s rapid expansion as it enters new markets, primarily supporting Diabolocom’s development in the UK and Ireland by building strategic alliances and expanding its impressive client roster.
Creating a superior customer experience is essential for today’s businesses. Diabolocom’s innovative contact centre solutions help brands to manage their customer engagement across all channels and enhance the customer experience. Consequently, Diabolocom sought an individual with exceptional skills in people and partner management, SaaS and Customer Experience platforms and in cultivating new channel partners.
Working in various cloud software start-ups such as Zendesk, Avepoint or Webdam, Mercedes played an important part in building their market reputation from the ground up, a testament to her industry-specific insight and initiative.
“I am thrilled to be joining Diabolocom as it is growing at an incredible rate and working with high-profile brands to enhance their customer experience. I am looking forward to utilising my skills in digital solutions and enterprise sales in order to acquire new customers and partners for the company.” Said Mercedes.
Frédéric Durand, founder and CEO at Diabolocom, said, “This has been an exciting year of expansion for Diabolocom as we celebrated launching in the UK and seeing our relationships with brands such as PhotoBox and Decathlon Pro flourish. We are looking forward to growing our client list, and Mercedes’ expertise in new business strategies and talent for developing personal, long-lasting relationships with clients was central to her appointment as our new Sales Director.” Concluded Durand.
About Diabolocom
Diabolocom is a cloud software vendor and telecommunications operator that offers an omnichannel solution for sales, customer service and contact centres.
Thanks to its speed of implementation, its intuitive interface that is fully integrated in the main CRM on the market and local business support, Diabolocom allows companies to offer benchmark customer experiences and improve their operational performance. Diabolocom supports the digital transformation of more than 250 companies in 20 countries, including: Engie, Air Liquide, Saint Gobain, Essilor, Dekra, Mister Auto, Meetic Group, Coyote, PhotoBox, Moonpig, Smartbox, Wonderbox, Decathlon, Galeries Lafayette, Carrefour, Bonduelle, Webhelp, Tessi, Comdata… etc.
For more information visit: www.diabolocom.com