Luminoso, the company that turns unstructured text data into business critical insights, today announced a partnership with UiPath, the leading enterprise Robotic Process Automation (RPA) software company. Continue reading Luminoso Joins UiPath’s RPA Ecosystem to Help Companies Improve Customer Experience
All posts by Sam Heggie-Collins
Nearly two-thirds of consumers worldwide say they’d like the ability to message with brands, according to LivePerson’s Consumer Preferences for Conversational Commerce survey
LivePerson, a global leader in conversational commerce solutions, announces the findings of its Consumer Preferences for Conversational Commerce survey examining consumer attitudes and preferences around brand interactions, messaging, and chatbots. Continue reading Nearly two-thirds of consumers worldwide say they’d like the ability to message with brands, according to LivePerson’s Consumer Preferences for Conversational Commerce survey
8×8 Launches Free, Unlimited Video Meetings Solution
8×8, a leading Software-as-a-Service provider of voice, video, chat, contact centre, and enterprise-class API solutions powered by one global cloud communications platform announced the availability of a free, standalone version of 8×8 Video Meetings, enabling people to digitally meet in seconds and collaborate instantaneously without restrictions. Continue reading 8×8 Launches Free, Unlimited Video Meetings Solution
CPM Contact Centre featured in ‘Enterprise Agility’, a special report by Raconteur published in The Times newspaper
CPM’s International Contact Centre Division was recently invited to participate in an industry report on Enterprise Agility featured in the centre of The Times. Continue reading CPM Contact Centre featured in ‘Enterprise Agility’, a special report by Raconteur published in The Times newspaper
Five9 to Acquire Whendu’s iPaaS Platform to Accelerate Enterprise Adoption of Cloud Contact Centres
Five9 announced the execution of a definitive agreement to acquire Whendu’s iPaaS platform, which is designed for the specific needs of the contact centre. Whendu helps accelerate the contact centre migration to the cloud by making it easier for enterprises to integrate with their existing environment and carry forward customized business processes. Continue reading Five9 to Acquire Whendu’s iPaaS Platform to Accelerate Enterprise Adoption of Cloud Contact Centres
Amdocs Supports Three Ireland’s Successful Business-Led Transformation for Enhanced Customer and Employee Experience
Amdocs announced that it has successfully completed a significant milestone in the business-driven digital transformation programme it is delivering for Three Ireland. Continue reading Amdocs Supports Three Ireland’s Successful Business-Led Transformation for Enhanced Customer and Employee Experience