CPM’s International Contact Centre Division was recently invited to participate in an industry report on Enterprise Agility featured in the centre of The Times.

The 16-page report highlighted the strategic benefits of outsourcing and why and how businesses should drive agile adoption.

Fiona Whelan, Managing Director, CPM Contact Centres was interviewed for a special feature on ‘Delivering Agility in the Experience Economy.’

In the interview; Fiona discussed the importance of delivering seamless, customer intimate, engagement solutions in an ‘always on economy’ and how CPM helps brands transform the way they engage with their customers through omnichannel Customer Experience (CX) and Sales solutions; harnessing the power of digital capabilities and human contact in everything we do.

Enterprise Agility report has been published in The Times, Raconteur and was presented at the Outsourcing Summit and Expo (OSX) in London last month.

Putting together well-informed, thought-provoking content, the report highlights the innovations and ideas that are driving the growth of outsourcing and agile, and explores how these developments will shape the future of how all businesses operate.

The special report is a must have for any decision maker wanting to better understand how to transform the way companies operate and adapt easily to rapid and accelerating developments in customer preferences.

Get your free copy of the full report here.

Visit CPM at www.cpm-int.com/icc