Sabio Group has announced the acquisition of Coverage Group, one of France’s leading independent providers of customer experience and communications technology solutions. The acquisition supports Sabio’s goal of becoming the leading player across the European CX market and will add significant scale to the company’s French operations. Continue reading Sabio Group acquires Coverage Group in France
Category Archives: Acquisitions & Mergers
CM.com completes acquisition of CX Company
CM.com, a global Conversational Commerce provider, has completed the acquisition of CX Company, a European (cloud-based) digital conversation platform designed to automatically engage customers in a personalized manner via virtual assistants, intelligent chatbots, and conversational artificial intelligence (AI). Continue reading CM.com completes acquisition of CX Company
Conn3ct acquires ICR Speech Solutions & Services
Conn3ct, a leading global communications partner, announces that it has acquired ICR Speech Solutions & Services Limited, a highly specialised speech application development company in interactive voice response (IVR) and next generation speech bot technology. Continue reading Conn3ct acquires ICR Speech Solutions & Services
CloudEngage Acquires AnswerDash, Leader in AI powered Self-Service Support
CloudEngage, the world’s most intuitive web personalization platform, announced the acquisition of AnswerDash, a leading provider of AI powered self-service support and ecommerce solutions. Continue reading CloudEngage Acquires AnswerDash, Leader in AI powered Self-Service Support
Xtremepush Acquires Alchemetrics
Xtremepush, the world’s leading customer engagement, personalisation and data platform has acquired Alchemetrics, a UK agency with over 20 years’ expertise developing bespoke Customer Data Platforms. Continue reading Xtremepush Acquires Alchemetrics
Lifesize and Serenova Announce United Corporate Brand and New Executive Leaders
Lifesize®, a global innovator of immersive enterprise communication solutions, and Serenova, a leading contact centre-as-a-service (CCaaS) provider, announced they will operate under the Lifesize brand, effective immediately. Continue reading Lifesize and Serenova Announce United Corporate Brand and New Executive Leaders