Category Archives: Uncategorized

Mattersight Issued Patent for Machine Learning-Based Trend Identification

Mattersight Corporation, the pioneer in personality-based software applications, was recently issued its 39th patent which uncovers and delivers trending topic identification from contact center interactions. The patent, Trend identification and behavioral analytics systems and methods, is the first issued from the trending topics product family and provides a machine learning-based framework for analyzing data trends. Continue reading Mattersight Issued Patent for Machine Learning-Based Trend Identification

BroadSoft UC-One enhanced with mobile workstream collaboration and HD meeting experience

BroadSoft, a global market share leader in cloud business software for unified communication as a service (UCaaS), and provider of collaboration and contact center as a service (CCaaS), announces an enhanced HD meeting experience, mobile workstream collaboration and an additional SaaS deployment option to its flagship unified communications and collaboration application, UC-One. Continue reading BroadSoft UC-One enhanced with mobile workstream collaboration and HD meeting experience