Category Archives: Uncategorized

Ovum Names Five9 as a Leader in Decision Matrix for Selecting a Multichannel Cloud Contact Center Solution

Five9, a leading provider of cloud software for the enterprise contact center market has been recognized as a Leader in Ovum’s Decision Matrix for Selecting a Multichannel Cloud Contact Center Solution. Five9 received the highest recognition rating from customers compared to the other cloud contact center vendors in the report. Continue reading Ovum Names Five9 as a Leader in Decision Matrix for Selecting a Multichannel Cloud Contact Center Solution

EU Consumers Poised to Take Back Control of Personal Data from Businesses, According to Pega Survey on GDPR

A new global study released by Pegasystems, the software company empowering customer engagement at the world’s leading enterprises, revealed 82 percent of European consumers plan to exercise their new rights to view, limit, or erase the information businesses collect about them. With game-changing EU regulations taking effect in May 2018, businesses must be prepared to comply with these requests or risk millions in government penalties. Continue reading EU Consumers Poised to Take Back Control of Personal Data from Businesses, According to Pega Survey on GDPR

Mattersight Issued Patent for Machine Learning-Based Trend Identification

Mattersight Corporation, the pioneer in personality-based software applications, was recently issued its 39th patent which uncovers and delivers trending topic identification from contact center interactions. The patent, Trend identification and behavioral analytics systems and methods, is the first issued from the trending topics product family and provides a machine learning-based framework for analyzing data trends. Continue reading Mattersight Issued Patent for Machine Learning-Based Trend Identification

BroadSoft UC-One enhanced with mobile workstream collaboration and HD meeting experience

BroadSoft, a global market share leader in cloud business software for unified communication as a service (UCaaS), and provider of collaboration and contact center as a service (CCaaS), announces an enhanced HD meeting experience, mobile workstream collaboration and an additional SaaS deployment option to its flagship unified communications and collaboration application, UC-One. Continue reading BroadSoft UC-One enhanced with mobile workstream collaboration and HD meeting experience

Unify Enhances Partner Program with Improved Digital Marketing Platform

As part of its drive to continually improve its Partner Program, Unify, the Atos brand for communications software and services, today announced new enhancements to its partner marketing platform, Digital Channel, that are designed to help partners optimise their digital marketing efforts with Unify. Continue reading Unify Enhances Partner Program with Improved Digital Marketing Platform