ContactEngine, the conversational AI technology used by large corporations across industries to automate customer communications, was named “Gold Winner” in the category of “Customer Service Outstanding Performance of the Year” at this year’s Golden Bridge Awards®. Continue reading ContactEngine wins Gold at 2019 Golden Bridge Awards® for “Customer Service Outstanding Performance of the Year”
InMoment Announces New XI Transformational Framework
InMoment, the leading provider of Experience Intelligence (XI) announces the next evolution in its approach to providing the intelligence businesses need to create meaningful experiences that also impact the bottom line—the XI Transformational Framework. Continue reading InMoment Announces New XI Transformational Framework
Semafone Appoints Leading Telecom Industry Sales & Operations Veteran To EVP of Sales – North America
Semafone®, the leading provider of data security and multi-channel compliance solutions for call and contact centers, has appointed Marc Cremer as Executive Vice President of Sales for North America. Cremer will be responsible for leading Semafone’s direct, partner, and channel sales teams as well as growing strategic relationships with high-value customers and partners. Continue reading Semafone Appoints Leading Telecom Industry Sales & Operations Veteran To EVP of Sales – North America
Company productivity held back as employees are not able to access information, research report finds
New research from 8×8 reveals that on average UK employees waste two hours every week trying to track down the right information internally, which is in turn impacting the quality of customer service they deliver. Continue reading Company productivity held back as employees are not able to access information, research report finds
Hertsmere Borough Council makes life easier and faster for internal teams to support citizens using low-code
Supporting the 2020 Vision in Hertsmere’s Corporate Plan to work with their citizens to improve their communities and places, by investing in Netcall’s low-code technology. Continue reading Hertsmere Borough Council makes life easier and faster for internal teams to support citizens using low-code
Avaya Previews Innovations for Avaya IX Workplace Unified Communications Accelerating Collaboration and Enhancing Employee Experience
Avaya previewed the Avaya IX Onespace, an industry-first solution in unified communications and collaboration industry, that expands the capabilities of Avaya IX Workplace UC solutions with an all-in-one, highly customizable, intelligent workspace that ingrates multiple channels into a single view. Continue reading Avaya Previews Innovations for Avaya IX Workplace Unified Communications Accelerating Collaboration and Enhancing Employee Experience