Avaya Previews Innovations for Avaya IX Workplace Unified Communications Accelerating Collaboration and Enhancing Employee Experience

Avaya previewed the Avaya IX Onespace, an industry-first solution in unified communications and collaboration industry, that expands the capabilities of Avaya IX Workplace UC solutions with an all-in-one, highly customizable, intelligent workspace that ingrates multiple channels into a single view.

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Available for initial customers to implement and evaluate, the new features create an open and extensible platform that can seamlessly bring together data from across the entire enterprise, enabling organizations to drive efficiency and improve the employees experience.

Developed with customers as a converged solution that can be implemented across organizations, including in contact centers, the Avaya IX Onespace boosts productivity, infuses efficiency, and delivers a superior experience for digital workers that can positively impact customer experience. This major step forward for truly unified communications enables blended asynchronous collaboration by bringing disparate channels and applications in the workplace into a single, personalized interface.

The powerful features create a secure, cloud-based, single access point for email, productivity apps, social media and more, offering a bird’s eye view of employees’ most pressing tasks, most important conversations with colleagues, and upcoming appointments in one contextual, intuitive, and comprehensive channel. And with its capabilities for automating repetitive administration tasks – such as HR, IT or data entry – it creates untold levels of focus and efficiency.

“The number of productivity and collaboration tools needed in the work environment has skyrocketed in recent years, with the average enterprise employee switching between 35 job-critical applications more than 1,100 times per day[1]. This results in inefficiencies and has a negative impact on creativity and value-generating work,” said Savio Tovar Dias, Avaya senior director of Sales Engineering. “The need for a tool that brings applications together into a single, customized interface, is obvious. The UC innovations we are previewing now will enable people’s lives at work to be more enjoyable, productive and ultimately, more valuable to their organizations. Avaya’s latest UC innovations represent the essence of our technology strategy; solutions based on key market requirements and delivered as a cloud-based thin client that is infinitely customizable.”

The Avaya IX Onespace elevates employee experience, and come as a direct result of the technological strategies that the company has pursued in recent years. Avaya has made significant enhancements to its core communications platforms, embracing open SDKs and APIs and enabling the integration of a vast array of standard and emerging tools and technologies into enterprise communication workflows.

As a result, Avaya’s customers can integrate their UC communications solutions with Microsoft applications, CRM tools, social media platforms and more, as well as empower them with AI, analytics, speech recognition to take their employee and customer experiences to the next level. Additionally, Avaya has ensured that, with a focus on cloud deployment options and a commitment to mobility, the majority of its solutions can be deployed on any cloud – public, private or hybrid – or on-premise.

“Avaya is transforming itself in many ways – from its approach to building next-generation communications technologies to its commitment to cloud-based delivery models. The company’s mastery of open APIs and SDKs will be key to the success of Avaya IX Workplace – few vendors with Avaya’s scale can claim seamless integration with the majority of business applications, and the promise of easy access to those applications through a single, cloud-based interface will be particularly enticing to businesses looking to raise their employee experience game,” said Dave Michels, industry analyst and Founder of TalkingPointz.

Avaya is demonstrating Avaya IX Onespace at GITEX Technology Week 2019 under the theme, ‘The Art of Experience’. Visitors to the trade show can see these innovations in action at Avaya’s stand, C-10 in Za’abeel Hall, at the Dubai World Trade Center, from October 6 to 10. Initial introduction will be made available in the EMEA and APAC regions in the first half of 2020.

About Avaya

Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com.