ContactEngine, the conversational AI technology used by large corporations across industries to automate customer communications, was named “Gold Winner” in the category of “Customer Service Outstanding Performance of the Year” at this year’s Golden Bridge Awards®.
ContactEngine received the award following its successful work with Verizon on improving the customer experience for wireline customers needing installations and repairs. The technology enables Verizon customers to interact with the business in the language and communication channel of their choice, with the ability to cancel or reschedule appointments easily and efficiently. ContactEngine conversations are fully automated with Natural Language Understanding to accurately interpret customer responses.
ContactEngine enables businesses to engage with their customers through proactive conversational AI, and is built on the ethos that customers should never have to ask.
Giles Bryan, CEO of ContactEngine Inc., said: “ContactEngine’s mission is to create perfect customer journeys and we are pleased to be working with Verizon to achieve that. We continuously strive to help companies save money and improve their customers’ experiences. The Verizon teams have been great to work with – across Field Operations, IT, Care and Customer Experience – and we are very pleased to have our achievements recognised.”
The Golden Bridge Awards® are the world’s premier “Business Awards” program honouring achievements in every industry around the world. The awards recognise the world’s best in various business areas including organisational performance, products and services, innovations, executives and management teams and women in business.
ContactEngine is the next generation Customer Engagement Hub technology that enables brands to proactively engage customers in AI-driven conversations to fulfil business objectives. ContactEngine automates outbound customer engagement across all channels and generates unique insights into the changing patterns of communication by applying demographic and intent analysis, linguistics and ground-breaking artificial intelligence principles to mass volumes of raw data. ContactEngine transforms the way global brands engage with their customers – saving brands millions and making their customers happier.
For more information about ContactEngine, please visit contactengine.com