Semafone Appoints Leading Telecom Industry Sales & Operations Veteran To EVP of Sales – North America

Semafone®, the leading provider of data security and multi-channel compliance solutions for call and contact centers, has appointed Marc Cremer as Executive Vice President of Sales for North America. Cremer will be responsible for leading Semafone’s direct, partner, and channel sales teams as well as growing strategic relationships with high-value customers and partners.

Contact Centre CLUB

Additionally, he will lead the expansion of Semafone’s North American sales team, adding top talent in 2020 and beyond.

Cremer is a veteran leader in the telecommunications industry with more than 30 years of experience. He comes to Semafone from SeaChange International, where he served as the vice president of global professional services and customer program management and was responsible for leading technical sales of on-premises, cloud, and hybrid deployments of advanced video solutions, in addition to managing strategic relationships with marquee customers. Cremer previously held senior leadership roles at companies delivering unique solutions for mobile telecoms and unified communications including Airvana, Taqua/Tatara Systems, Yamaha/Revolabs, Motorola, and PCTEL. He brings deep technical knowledge and a wealth of expertise in executing highly successful regional and global sales strategies. He holds a Bachelor of Science in electrical engineering from Northeastern University.

“As the cost and frequency of data breaches continues to rise, we’ve seen a big demand from North American enterprises and SMBs for Semafone’s unrivaled contact center data security and multi-channel compliance solutions,” said Gary E. Barnett, CEO, Semafone. “Marc is well equipped to answer that demand and lead our rapidly growing sales team to solidify Semafone as the market leader. We’re very excited for Marc to join our team and help us achieve our true growth potential within North America.”

Enterprises and SMBs across all vertical industries are drawn to Semafone’s Cardprotect Voice+® and Cardprotect Relay+® solutions for their ability to enable frictionless and secure omnichannel payments while dramatically simplifying compliance with the Payment Card Industry Data Security Standard (PCI DSS) and other regulations. By deploying Semafone’s products, organizations can create a unified omnichannel customer experience while securely accepting payments in any channel, including phone, email, website, social media, webchat, SMS, QR codes, and more. Semafone’s cloud-based, omnichannel payment solutions make it easy for businesses to provide a frictionless customer experience while ensuring strong security and compliance.

“Semafone’s continued commitment to innovation, unrivaled technology, and operational infrastructure for supporting customers and partners truly differentiates the company from its competitors and make it well-positioned to expand even further throughout North America,” said Cremer. “I’m eager to bolster Semafone’s team and bring value to customers by helping them seamlessly solve difficult security and compliance challenges in their contact centers.”

About Semafone

Semafone provides pure cloud, hybrid cloud and on-premises solutions to contact centers and all businesses accepting payments; enabling them to collect personal data securely across all channels – including the telephone, webchat, social media, email SMS, QR codes and more. Semafone’s patented data capture method collects sensitive information such as payment card or bank details and social security numbers directly from the customer for processing. This prevents personal data from entering the business and IT infrastructure, which protects against the risk of fraud and the associated reputational damage, ensuring compliance with industry regulations such as PCI DSS. Semafone’s suite of solutions create a seamless, omni-channel experience that increases sales conversion rates and boosts customer loyalty, while at the same time simplifying compliance.

The company was founded in 2009 and now supports customers in 26 countries on five continents. Semafone is vertically agnostic and its extensive customer base includes companies such as Aviva Canada, Amica Mutual Insurance, British Sky Broadcasting, Pethealth, Rogers Communications, Santander, Sutter Health and TVG.

Major investors of Semafone include Octopus Ventures and BGF (Business Growth Fund).

Semafone has achieved the four-leading security and payment certifications: ISO 27001:2013, PA-DSS certification for its Cardprotect payment solution, PCI DSS Level 1 Service Provider and is a registered Visa Level 1 Merchant Agent.

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