Noble Systems was issued 32 new patents for its contact centre technologies in 2016, continuing its commitment to providing market-leading solutions that meet their clients’ critical needs, and to protecting those technology investments for clients. Continue reading Noble Systems Increases Intellectual Property Holdings with 32 New Patents Issued in 2016
Monthly Archives: March 2017
Expansion Course: Snom Planning for Growth in 2017
PRESS RELEASE: German IP phone specialist Snom Technology is embarking on an ambitious expansion course in 2017 following the VTech takeover. High profile hires Jörg Kampers and Christian Rapp have already joined the team bringing many years of market knowledge and experience to help drive Snom and further additions to the team are planned. Continue reading Expansion Course: Snom Planning for Growth in 2017
HSN Enhances Employee Engagement with NICE Performance Management
PRESS RELEASE: NICE announced that HSN is successfully using NICE Performance Management with Gamification. HSN is a leading entertainment and lifestyle retailer reaching approximately 94 million households with most of its 1,700 sales and service agents working from home. With such a widely dispersed workforce, HSN had limited options to rally and encourage employees using the conventional tactics that build healthy competitive spirit and camaraderie in group settings. Continue reading HSN Enhances Employee Engagement with NICE Performance Management
Kurt Geiger Selects Manhattan Associates to Power Omni-Channel Retail Growth
PRESS RELEASE: Iconic global fashion brand Kurt Geiger has selected Manhattan Associates’ Omni-Channel Solutions platform as the foundation for a systems transformation that will advance its global retailing capabilities and support the company’s growth objectives into the future. With Manhattan’s industry-leading technology, Kurt Geiger will be able to improve its service offering across all channels and deliver a more fulfilling customer experience. Continue reading Kurt Geiger Selects Manhattan Associates to Power Omni-Channel Retail Growth
The Truth about Self Service, Bots & Intelligent Assistance
Thomas Rodseth, VP of Product & Marketing at Intelecom explains the options when it comes to intelligent assistance… Sometimes a technology takes an age to go mainstream. Other times it appears to arrive like a thunderbolt out of nowhere. Bots chose the high impact option when they arrived in Q1 2016. By mid-summer they were sliding down Gartner’s famous trough of disillusionment accused of being over hyped and inadequate in meeting expectations for the human touch. Continue reading The Truth about Self Service, Bots & Intelligent Assistance
Avaya Enters into Asset Purchase Agreement with Extreme Networks for the Sale of Avaya’s Networking Business
PRESS RELEASE: Avaya announced it has entered into an asset purchase agreement with Extreme Networks, Inc. (Nasdaq: EXTR) (“Extreme”) under which Extreme will serve as the primary bidder in a section 363 sale under the Bankruptcy Code to acquire Avaya’s Networking business for a transaction value of approximately $100 million, subject to adjustments. Continue reading Avaya Enters into Asset Purchase Agreement with Extreme Networks for the Sale of Avaya’s Networking Business