PRESS RELEASE: Salesforce announced Financial Services Cloud Einstein. Now, financial advisors can see a holistic view of each client’s household, visualize their client’s wealth ecosystem and leverage Einstein artificial intelligence to uncover new client opportunities. Continue reading Salesforce Launches Financial Services Cloud Einstein — AI-Powered CRM for Financial Advisors
Monthly Archives: March 2017
8X8 Launches ContactNow: a New Contact Center Solution for Teams
8×8 announced 8×8 ContactNow™, an intelligent, scalable and easy-to-use cloud contact center solution for teams. ContactNow expands upon the company’s cloud contact center portfolio to include a solution for teams, such as sales, marketing, human resources, recruiting and help desks that regularly interact with internal and external customers. The new solution offers companies complete flexibility with pay-as-you-go as well as monthly pricing models. Continue reading 8X8 Launches ContactNow: a New Contact Center Solution for Teams
ShoreTel Teamwork Enables the Mobile Workstyle for Remote Teams
PRESS RELEASE: ShoreTel® announced the launch of ShoreTel TeamworkTM, a real-time collaboration tool that empowers teams to work more efficiently and productively on the go. With Teamwork, colleagues can collaborate over chat, manage team tasks and share files, all from one mobile application. Continue reading ShoreTel Teamwork Enables the Mobile Workstyle for Remote Teams
[24]7 Announces Collaboration with Adobe to Dramatically Improve Customer Experience
[24]7 announced it will work with Adobe on a standard data model to enhance the value of customer data. Additionally, [24]7’s support of Adobe Cloud Platform – Launch will empower companies with a continuous feedback loop that bridges front end marketing campaigns and backend customer support interaction data. Continue reading [24]7 Announces Collaboration with Adobe to Dramatically Improve Customer Experience
Unify OpenScape Desk Phone CP Family Completes Interoperability Testing with Broadsoft
Continuing its mission to deliver open solutions to customers, Unify, the Atos brand for communications software and services, announced that its OpenScape Desk Phone CP family has successfully completed compatibility testing with the BroadSoft Business BroadWorks call control platform. Customers can now be assured that they can leverage the high-quality OpenScape Desk Phone CP Family, even if they are not currently using a Unify telephony platform. Continue reading Unify OpenScape Desk Phone CP Family Completes Interoperability Testing with Broadsoft
Contact centres need a brand new approach when it comes to customer service
PRESS RELEASE: As luxury brands set the pace in the customer retention stakes in 2017 by focusing on combining traditional service values with the latest digital customer service techniques, Aquarium Software says software can help contact centres achieve a similar end goal. Continue reading Contact centres need a brand new approach when it comes to customer service