PRESS RELEASE: iAdvize, a European leader in online customer service, announces the integration of the instant messaging app, WhatsApp, within their conversational commerce platform. The integration solution means brands can now communicate directly with their customers and prospects via WhatsApp. Continue reading WhatsApp integrates with iAdvize’s platform allowing brands to provide customer service
Monthly Archives: March 2017
Eckoh Extends Whitbread Contract for Further Three Years
Eckoh announces that it has extended its contract with Whitbread plc, to provide a range of services for Premier Inn’s contact centre operations. Eckoh has worked with Whitbread, the UK’s largest hotel and restaurant company (“Whitbread”) and Premier Inn since 2010 and the extended contract will run until at least January 2020, taking the overall relationship to more than ten years. Continue reading Eckoh Extends Whitbread Contract for Further Three Years
Head Germany Gmbh Goes for the Win in Customer Service with Avaya
PRESS RELEASE: In competitive sports, a fraction of a second can make the difference between a first-place champion and the runner-up. For the sales arm of the globally-renowned sports equipment company, Head Germany Gmbh, switching to Avaya shaved customer response times to seconds and took several minutes — in some cases, hours — off administration tasks, all while providing better information to drive continuous improvement in its relationships and service center. Continue reading Head Germany Gmbh Goes for the Win in Customer Service with Avaya
Coordinated Systems, Inc. Enhances Virtual Observer WFO Solution with Agent Timeline to Answer What’s Up with the Down Time
PRESS RELEASE: Coordinated Systems, Inc. (CSI) is pleased to announced the general availability of a new quality management feature in the Virtual Observer (VO) Workforce Optimization (WFO) Solution. The new feature, the “VO Agent Timeline” allows for supervisors to view agent workdays in a visual manner, across a timeline of captured events. Continue reading Coordinated Systems, Inc. Enhances Virtual Observer WFO Solution with Agent Timeline to Answer What’s Up with the Down Time
EvaluAgent Launches the World’s Very First Cloud-based Workforce Engagement Management Software Platform for Contact Centres
PRESS RELEASE: In a world first for the sector, EvaluAgent has unveiled a ground-breaking all-in-one software platform that is set to revolutionise how contact centres operate. The EvaluAgent Workforce Engagement Management (WEM) platform is the culmination of years of research and development by industry experts; all committed to providing the contact centre workforce with the tools they need to deliver a first-class customer experience (CX). Continue reading EvaluAgent Launches the World’s Very First Cloud-based Workforce Engagement Management Software Platform for Contact Centres
Logicalis US Selects IR Prognosis to Enhance Managed Unified Communication Services
PRESS RELEASE: IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced that Logicalis US, an international IT solutions and managed services provider, has enhanced its Cisco and Microsoft Skype for Business collaboration and video managed services with the deployment of IR Prognosis for Unified Communications (UC), Service Provider Edition. Continue reading Logicalis US Selects IR Prognosis to Enhance Managed Unified Communication Services