CafeX Communications® announced the availability of CafeX Live Assist for Microsoft Dynamics 365 for public preview. The omni-channel solution is now open for free 30-day trials globally. Watch this video to see how to get started. It is orderable in North America and Europe with expansion slated for Asia and other regions starting later this month. Continue reading CafeX Announces Availability of Omni-channel Service for Microsoft Dynamics 365
Monthly Archives: March 2017
Enghouse Interactive Introduces Quality Management Suite v 7.0
Enghouse Interactive introduced version 7.0 of its comprehensive IP call and computer recording, quality monitoring and evaluation software, Quality Management Suite (QMS). Continue reading Enghouse Interactive Introduces Quality Management Suite v 7.0
Utilita Energy acquires bvocal
PRESS RELEASE: Utilita Energy, Britain’s fastest growing independent energy supplier, has confirmed the acquisition of call centre specialist, bvocal. All 325 bvocal staff – 225 at its Chesterfield HQ and a further 100 at its recently opened Sheffield centre – will become part of the Utilita group of companies. Continue reading Utilita Energy acquires bvocal
Genesys Asia Pacific Partners Recognised for Outstanding Achievements at APAC Partner Conference
Genesys® recognised its top performing partners during the annual Genesys APAC Partner conference held Feb. 20-22 at the Gold Coast, Australia. Continue reading Genesys Asia Pacific Partners Recognised for Outstanding Achievements at APAC Partner Conference
Confirmit Receives 2017 CUSTOMER Magazine Product of the Year Award
PRESS RELEASE: Confirmit announced that TMC, a global, integrated media company, has named Confirmit Horizons a 2017 CUSTOMER Product of the Year Award winner for the eighth consecutive year. Continue reading Confirmit Receives 2017 CUSTOMER Magazine Product of the Year Award
Speaking your customer’s language
Usain Bolt ran 100m in 9.58 seconds. This world record made him a household name sparking global media interest. This news required little translation, it spoke clearly to everyone. As it turns out, people like ‘fast’, especially in terms of customer communications. In the age of digital technology, waiting patiently for a response no longer feels acceptable. Customers want rapid, yet tactile, communication in their own language. Continue reading Speaking your customer’s language