Aspect Software further cemented its thought leadership in customer service by launching the Aspect NLU Lab, a content and asset-rich portal devoted to the advancement of chatbot applications. Continue reading Aspect Software Announces the Aspect NLU Lab to Advance Design and Use of Chatbots In Customer Service
Monthly Archives: April 2017
Upland Software announces Acquisition of RightAnswers
PRESS RELEASE: Upland Software, Inc., a leader in cloud-based Enterprise Work Management software announced that it has acquired RightAnswers, Inc., an award-winning, cloud-based knowledge management system. Upland also raised its 2017 guidance to reflect the RightAnswers acquisition and raised its long-term Adjusted EBITDA margin target to 40%. Continue reading Upland Software announces Acquisition of RightAnswers
Lenovo Selects Atento as Strategic Partner for Contact Center Customer Relationship Management in Brazil
PRESS RELEASE: Lenovo, a leading company in providing innovative consumer, commercial and enterprise technology, has just settled an important partnership with Atento S.A., one of the world’s leaders in customer management and business process outsourcing services, aiming to enhance its relationship with consumers and businesses. The new operation will take place in the city of São Paulo and will have a highly-qualified team of professionals within the industry. Continue reading Lenovo Selects Atento as Strategic Partner for Contact Center Customer Relationship Management in Brazil
Could Social Media Have Prevented the 2008 Financial Crisis?
GUEST POST: In 2017 the vast majority of people use social media in one form or another. Companies are increasingly using what we post and who were are connected to in order to make a whole host of decisions about us. For many this seems like a scary thought, but could it actually be something that could have more far reaching benefits than at first sight? David Turner, UK CEO of leading global customer experience expert, Webhelp, explores this issue. Continue reading Could Social Media Have Prevented the 2008 Financial Crisis?
PCI-PAL wins significant contract with global automotive repair group
PRESS RELEASE: PCI-PAL PLC, a global supplier of PCI[1] – compliant contact centre payment solutions, announces that it has been selected in a competitive tender by a world leader in the automotive repair market, replacing a legacy service provider. The customer has a Euro 3 Billion turnover, operates in over 30 countries and 5 continents, and has in excess of 25,000 employees worldwide. Continue reading PCI-PAL wins significant contract with global automotive repair group
CallCare dials up Yorkshire presence with acquisition
PRESS RELEASE: The Call Centre Group, the parent company of the UK’s leading call centre service specialist CallCare, has acquired Yorkshire-based Your Business Voice as part of its £3.5 million commitment to building a presence in the region. The acquisition will allow CallCare to grow the existing 30-strong team operating at the Shipley-based firm and deliver an enhanced service to clients, while widening its footprint within Yorkshire. Continue reading CallCare dials up Yorkshire presence with acquisition