PRESS RELEASE: Fuze, the leading provider of cloud-based communications solutions for the modern global enterprise announced a series of new product integrations with inContact Customer Interaction Cloud, which improve the user experience for global contact centers. The integrations are available for both new and current customers, and are designed to reduce complexity, enhance caller experience, and provide the highest quality of connectivity for agents. Continue reading Fuze Announces Deeper Connectivity with inContact
Monthly Archives: May 2017
Upstream Works Software Announces New Partnership with Natilik
PRESS RELEASE: Upstream Works Software, Ltd., a provider of Omnichannel Contact Centre solutions announced a new partnership with Natilik, to effectively deliver integrated customer engagement solutions on the Cisco Collaboration platform. Together, they are making it easier and faster to deploy best-in-class customer experience solutions. Continue reading Upstream Works Software Announces New Partnership with Natilik
Meili Finance Selects Avaya “A Cloud” Contact Center-as-a-Service Solution to Support Business Growth
PRESS RELEASE: Avaya, a global leader of enterprise communications software, systems and services, announced that Meili Finance, an Internet consumer finance company in China, has chosen “A Cloud”, a contact center-as-a-service (CCaaS) solution, to support its rapid business growth. Continue reading Meili Finance Selects Avaya “A Cloud” Contact Center-as-a-Service Solution to Support Business Growth
Transcom Centralizes & Scales Global Contact Center and Innovates for Omnichannel Service with Avaya
PRESS RELEASE: Avaya announced that Transcom, a global business process outsourcer (BPO), has upgraded its large, multinational contact center operation, building on Avaya Customer Engagement Solutions to drive rapid innovation and help the company advance to digital, omnichannel services. Continue reading Transcom Centralizes & Scales Global Contact Center and Innovates for Omnichannel Service with Avaya
NICE Optimizes Algar Tech’s Back Office Services with Real-Time Insights
PRESS RELEASE: NICE announced that Algar Tech, a Brazil-based business process outsourcer, has expanded its long-term partnership with NICE to bring the deep performance visibility of NICE Real Time Activity Monitoring (RTAM) and the optimization of NICE Workforce Management (WFM) into its back office operations. As a result, the company has seen rapid and dramatic improvements in employee productivity and process efficiency, significantly increasing cost-effectiveness across its operations. Continue reading NICE Optimizes Algar Tech’s Back Office Services with Real-Time Insights
Fuze Selected by iPayment, Inc. to Enhance its Communications Stack
PRESS RELEASE: Fuze, the leading cloud-based communications solution for the modern global enterprise announced it was selected by iPayment, Inc. to enhance its communications stack, improving the overall support and engagement experience for iPayment’s small- and medium-sized business (SMB) customers and partners. Continue reading Fuze Selected by iPayment, Inc. to Enhance its Communications Stack