TransPerfect Expands Contact Center Business, Announces TransPerfect Connect Brand

TransPerfect, the world’s largest privately held provider of translation services and technology solutions for global business announced expanded contact center support capabilities and a comprehensive rebranding of their remote interpreting division as TransPerfect Connect.

Formerly known as TransPerfect Remote Interpreting (TRI), the newly named TransPerfect Connect combines the over-the-phone interpreting and video remote interpreting capabilities for which the TRI brand was known, with comprehensive call center support and business process outsourcing solutions (BPO) previously offered under the TransPerfect brand.

Improving overall customer experience by delivering more responsive and accessible customer support solutions is a significant trend in business, and TransPerfect Connect is at the forefront of this movement by offering a broad set of solutions that include phone, email, chat, and video-based agents.

With brick-and-mortar call centers based in Tempe, Arizona and San José, Costa Rica, TransPerfect Connect benefits from an existing global presence and infrastructure that has been the primary motivating factor for many organizations to choose TransPerfect for customer support solutions.

Liz Elting, Co-CEO at TransPerfect, stated, “We are much more than a remote interpretation services business; we’re a comprehensive customer support partner. The diversified set of solutions we offer to our clients wasn’t being accurately reflected under the TRI name, so it was time for a change. By rebranding as TransPerfect Connect, we feel that the division name more accurately reflects what we do: we enable businesses to connect with their customers, whether that’s on the other side of the street or the other side of the world.”

Co-CEO Phil Shawe continued, “TransPerfect Connect fills an important role for businesses who want to engage with customers and other stakeholders worldwide. We are seeing an increase in demand for global call center support among clients and are excited to be investing in the technology, infrastructure, and people required to meet that demand.”