NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has announced a partnership with Verint®, a global leader in customer engagement optimisation solutions. As a new reseller, NewVoiceMedia will sell and support Verint Workforce Management™, helping customers to gain unprecedented visibility into staffing, processes and work across their enterprise. Continue reading NewVoiceMedia partners with Verint to help organisations enhance contact centre management and customer experience
Daily Archives: July 10, 2017
Yonder Digital Group provides new Fundraising Preference Service telephone support
The Fundraising Regulator has appointed Yonder Digital Group to support the new Fundraising Preference Service (FPS) by providing supportive telephone services to vulnerable members of the public wishing to register their preferences with a live agent. Continue reading Yonder Digital Group provides new Fundraising Preference Service telephone support
BrightCloud Group announces an enabling win-win MBO completion, to extend its global outreach
The deal, being jointly led by both of the originating BrightCloud co-founders, Alex Morrison and Hesam Yavari, has been in the works since late 2015 and results in the separation of the core founding business elements as each of them takes full control of the new business entities. Continue reading BrightCloud Group announces an enabling win-win MBO completion, to extend its global outreach
Dennis picks RingCentral in its move to a more agile way of working
Dennis Publishing, IT Pro’s parent company, has picked RingCentral to help it transform its business communications strategy to focus on mobility and open platform integration. In preparation for a major shift in its business towards a more dynamic working environment, which included office relocation, Dennis began examining a number of alternatives to its inflexible legacy on-premise PBX system. Continue reading Dennis picks RingCentral in its move to a more agile way of working
MARU Group further enhances its technology platform through the acquisition of SynGro
MARU Group (“MARU” or “the Group”), the technology-enabled market and customer insights group, has acquired leading Customer Experience technology company SynGro for an undisclosed sum. Following the acquisition, SynGro will be rebranded to Maru/SynGro and its management team will remain with the Company to oversee its development and integration into the Group’s technology platform. Continue reading MARU Group further enhances its technology platform through the acquisition of SynGro
IDology Announces Solutions to Protect Against Dramatic Increases in Contact Center Fraud, Boost Performance, and Reduce Customer Friction
IDology, a leader in multi-layered identity verification and fraud prevention announced ExpectID® Call Verification, a new addition to its fully integrated platform, designed to protect contact centers against growing fraud threats. ExpectID® Call Verification increases contact center productivity and reduces call wait times by leveraging real-time mobile carrier data to verify inbound call traffic into a contact center. Continue reading IDology Announces Solutions to Protect Against Dramatic Increases in Contact Center Fraud, Boost Performance, and Reduce Customer Friction